국립세종도서관 정책정보서비스 활성화 방안 연구

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(1)발간등록번호 11-1371546-000013-01. 국립세종도서관 정책정보서비스 활성화 방안 연구. 2018. 12.

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(3) 제 출 문. 국립세종도서관장 귀하. 본 보고서를“2018년 국립세종도서관 정책정보서비스 활성화 방안 연구”의 최종보고서로 제출합니다.. 2018. 12. 연구수행기관 및 연구진 § 연구수행기관. :. 경북대학교 산학협력단. § 연구책임자. :. 최 재 황 (경북대학교 문헌정보학과 교수). § 공동연구자. :. 정 홍 상 (경북대학교 행정학부 교수) 박 성 재 (한성대학교 도서관정보문화트랙 교수) 이 종 욱 (경북대학교 문헌정보학과 교수). § 연구보조원. :. 이 재 영 (경북대학교 문헌정보학과 박사과정).

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(5) 목. 차. Ⅰ. 서 론 1. 연구의 필요성 및 목적 ······················································································· 1 2. 연구의 내용, 방법, 적용이론 ············································································· 3 3. 연구 결과의 활용방안 및 기대효과 ·································································· 6. Ⅱ. 이론적 배경 1. 선행연구 ············································································································· 11 2. 국립세종도서관 정책정보서비스의 환경 분석 ··············································· 15 3. 국내 정책정보서비스의 사례 분석 ·································································· 19 4. 국외 정책정보서비스의 사례 분석 ·································································· 34. Ⅲ. 국립세종도서관 정책정보서비스의 개요 및 수행성과 분석 1. 정책정보서비스의 개요 ····················································································· 55 2. 설문 개요 및 과정 ···························································································· 66 3. 설문지 구성 ········································································································ 67 4. 설문결과 분석 ···································································································· 70 5. 설문결과 주요 시사점 ······················································································ 96. Ⅳ. 국립세종도서관 정책정보서비스의 정성적 분석 1. 면담 개요 및 과정 ·························································································· 101 2. 정책정보 제공자 분석 ···················································································· 105 3. 정책정보 이용자 분석 ···················································································· 116 4. 연구결과에서 파악된 모순 ············································································· 133 5. 이용자 면담 결과 주요 시사점 ····································································· 144. - i -.

(6) Ⅴ. 국립세종도서관 정책정보서비스의 발전방안 1. 현재 서비스의 분석 ························································································ 151 2. 현재 서비스의 개선 및 개편 방향 ······························································· 166. Ⅵ. 국립세종도서관 정책정보서비스의 추진과제 1. 로드맵 ··············································································································· 199 2. 전략적 목표에 따른 추진과제 ······································································· 208. Ⅶ. 결론 및 제언 1. 결론 ··················································································································· 213 2. 제언 ··················································································································· 215. 참고문헌 ····················································································································· 221 [부록 1] 자문회의 결과 요약 ················································································· 225 [부록 2] 이용자 설문지 ·························································································· 228 [부록 3] 정책정보 제공자 면담지 ········································································· 238 [부록 4] 정책정보 이용자 면담지 ········································································· 239. - ii -.

(7) 표 목 차. <표 Ⅰ-1> 국가정책정보서비스 고도화 전략(추진과제 및 전략적 목표) ········································· 2 <표 Ⅱ-1> ‘퍼스트거브(FirstGov)’ 출범 언론기사 (1) ····································································· 38 <표 Ⅱ-2> ‘퍼스트거브(FirstGov)’ 출범 언론기사 (2) ····································································· 39 <표 Ⅱ-3> 미국 ‘data.gov’에 대한 신문기사 ··················································································· 44 <표 Ⅲ-1> 정책정보서비스 관련 통계 [제공: 국립세종도서관] ······················································ 65 <표 Ⅲ-2> 설문지 구성 및 문항 수 ····································································································· 68 <표 Ⅲ-3> 이용도 및 유용도 평균값에 따른 영역 구분 ·································································· 69 <표 Ⅲ-4> 응답자 배경정보 (N=331) ································································································· 71 <표 Ⅲ-5> 정책정보 유형별 이용수준 ································································································· 72 <표 Ⅲ-6> 정책정보 입수경로 ·············································································································· 73 <표 Ⅲ-7> 국내 정책정보 서비스 유용도 ··························································································· 73 <표 Ⅲ-8> 유용도 높은 국내 정책정보 서비스 특징 ········································································ 74 <표 Ⅲ-9> 해외 정책정보 서비스 유용도 ··························································································· 74 <표 Ⅲ-10> 유용도 높은 해외 정책정보 서비스 특징 ······································································ 75 <표 Ⅲ-11> 국립세종도서관 정책정보서비스 인지 및 이용 여부 ··················································· 75 <표 Ⅲ-12> (비 이용자) 국립세종도서관 정책정보서비스 비이용 이유(N=116) ························· 76 <표 Ⅲ-13> (미 인지 이용자) 국립세종도서관 정책정보서비스 이용의향(N=57) ························ 77 <표 Ⅲ-14> 국립세종도서관 정책정보서비스 이용도 및 유용도(N=158) ······································ 78 <표 Ⅲ-15> 최근 6개월 이내 이용해 본 국립세종도서관 정책정보서비스 (복수응답) ··············· 80 <표 Ⅲ-16> 국립세종도서관 정책정보서비스 이용경로 (복수응답) ················································ 80 <표 Ⅲ-17> 국립세종도서관 정책정보서비스 입수정보 활용방법 (복수응답) ······························· 81 <표 Ⅲ-18> 직업별 정책정보 이용수준 및 차이 ··············································································· 82 <표 Ⅲ-19> 직업별 정책정보 유형 이용순위 ····················································································· 82 <표 Ⅲ-20> 직업별 정책정보 이용 경로(복수응답) ··········································································· 83 <표 Ⅲ-21> 직업별 정책정보 이용 경로 순위(비율 기준) ······························································· 83 <표 Ⅲ-22> 직업별 국내 정책정보서비스 유용도 인식 ···································································· 84 <표 Ⅲ-23> 직업별 국내 정책정보서비스 유용도 인식 순위 ·························································· 85 <표 Ⅲ-24> 직업별 유용도 높은 국내 정책정보 서비스 특징 ························································· 85 <표 Ⅲ-25> 직업별 유용도 높은 국내 정책정보 서비스 특징 순위 ··············································· 86 <표 Ⅲ-26> 직업별 국립세종도서관 정책정보 서비스 인지 및 이용 여부 ···································· 86. - iii -.

(8) <표 Ⅲ-27> 직업별 국립세종도서관 정책정보서비스 비이용 이유 (복수응답) ····························· 87 <표 Ⅲ-28> 직업별 국립세종도서관 정책정보서비스 이용경험(최근 6개월 이내) ······················· 87 <표 Ⅲ-29> 직업별 국립세종도서관 정책정보서비스 이용 경로 ····················································· 88 <표 Ⅲ-30> 직업별 국립세종도서관 정책정보서비스 이용도 차이(N=157) ·································· 89 <표 Ⅲ-31> 직업별 국립세종도서관 정책정보서비스 이용도 순위 ················································· 89 <표 Ⅲ-32> 직업에 따른 국립세종도서관 정책정보서비스 유용도 인식 차이(N=157) ··············· 90 <표 Ⅲ-33> 직업별 국립세종도서관 정책정보서비스에 대한 유용도 인식 순위 ·························· 91 <표 Ⅳ-1> 정책정보제공자 면담 개요 ······························································································ 102 <표 Ⅳ-2> 정책정보이용자 면담 개요 ······························································································ 103 <표 Ⅳ-3> 행정안전부의 데이터 플랫폼 구축 계획 뉴스보도 ······················································· 131 <표 Ⅳ-4> 한국과학기술정보연구원의 데이터 공유∙관리 생태계 전략 ········································ 132 <표 Ⅴ-1> 제공방식에 따른 서비스 구분 ························································································· 173 <표 Ⅴ-2> 이용자 유형별 서비스 구분 ····························································································· 174 <표 Ⅴ-3> 정책정보시스템 추진체계 재설계방안 비교 ·································································· 185 <표 Ⅵ-1> 정책정보서비스의 단기‧중기‧장기 과제 ·········································································· 209 <표 Ⅵ-2> 정책정보서비스의 단기‧중기‧장기 추진과제 ··································································· 210. - iv -.

(9) 그림목차. <그림 Ⅰ-1> Engeström의 활동체계 모형(Activity System Model) ············································ 6 <그림 Ⅱ-1> Target은 10대 소녀의 임신 사실을 어떻게 그녀의 아빠보다 먼저 알게 되었을까? ·· 16 <그림 Ⅱ-2> 국립세종도서관 대내외 환경에 대한 SWOT 분석 ····················································· 18 <그림 Ⅱ-3> 포털의 발전 단계와 POINT ·························································································· 19 <그림 Ⅱ-4> ‘USA.gov’에서 제공하는 17가지 범주의 주제 ··························································· 37 <그림 Ⅱ-5> GPO의 무료 정부정보원(www.gpo.gov) ····································································· 41 <그림 Ⅱ-6> GPO 정부정보의 검색 옵션 ··························································································· 42 <그림 Ⅱ-7> DATA.gov의 목적 ·········································································································· 43 <그림 Ⅱ-8> DATA.gov의 통합검색창 ······························································································· 43 <그림 Ⅱ-9> DATA.gov 메인화면의 정보제공 범주 ········································································ 43 <그림 Ⅱ-10> ‘GovSpot’의 정책정보 메뉴 ························································································ 46 <그림 Ⅱ-11> 25개 부서와 385개 공공기관에 대한 서비스 표시 ················································· 47 <그림 Ⅱ-12> 통합검색 창 ··················································································································· 47 <그림 Ⅱ-13> 홈페이지에서 제공하는 16개의 정책정보 범 ···························································· 48 <그림 Ⅱ-14> 피드백 수렴 ··················································································································· 48 <그림 Ⅱ-15> ‘australia.gov.au’의 15개 주제 범주 ········································································ 49 <그림 Ⅲ-1> 학술지 목차 메일링 서비스 업무 흐름도 ···································································· 56 <그림 Ⅲ-2> G-Zone 서비스 업무 흐름도 ························································································ 57 <그림 Ⅲ-3> 정책정보 종합목록 업무 흐름도 ··················································································· 58 <그림 Ⅲ-4> 정책정보 협력망 상호대차 서비스 업무 흐름도 ························································· 59 <그림 Ⅲ-5> 기관대출 서비스 업무 흐름도 ······················································································· 59 <그림 Ⅲ-6> 공직자 대상 세종 아카데미 <움> 업무 흐름도 ·························································· 60 <그림 Ⅲ-7> 찾아가는 정책정보서비스 업무 흐름도 ········································································ 61 <그림 Ⅲ-8> 국외 학술전자책 One-Stop 서비스 업무 흐름도 ······················································ 62 <그림 Ⅲ-9> 정책정보 도우미 서비스 업무 흐름도 ·········································································· 63 <그림 Ⅲ-10> 정책연구실 제공 업무 흐름도 ····················································································· 64 <그림 Ⅲ-11> Web DB 서비스 업무 흐름도 ····················································································· 65 <그림 Ⅲ-12> 설문조사를 위한 POINT 팝업창 내용 ····································································· 67 <그림 Ⅲ-13> 국립세종도서관 정책정보서비스 이용도-유용도 분석 ············································· 79 <그림 Ⅲ-14> 공직자의 정책정보서비스 이용도-유용도 인식 평가 ··············································· 92. - v -.