텍스트를 입력하세요.
3-1다음 글을 읽고 물음에 답하시오.
I understand how upset you ① must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere ② apologies for that error. (A) [what / after / caused / investigate / the mistake], I found ③ that we have two H. Browns in our customer files; hence, the shipping office mistakenly sent you ④ another Mr. H. Brown’s order. ⑤ To ensure that we do not repeat this error, we will always include full first names on all paperwork and double-check the account numbers. Again, I apologize for the inconvenience we cause you. We will give a 15% discount on your next order.
위 글의 밑줄 친 부분 중 어법상 맞지 않는 것은? [3-1]1
[서술형] 윗글의 (A)의 단어들을 문맥과 어법에 맞게 주어진 단어 들을 이용하여 바르게 배열하시오. [3-1]2
다음 글을 읽고 물음에 답하시오.
I understand how upset you ① must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere apologies for that error. After ② investigated what caused the mistake, I found that we have two H. Browns in our customer files; hence, the shipping office ③ mistakenly sent you the other Mr. H. Brown’s order. To ensure ④ that we do not repeat this error, we will always include full first names on all paperwork and double-check the account numbers. Again, please accept my deepest apologies for the inconvenience we ⑤ caused you.
위 글의 밑줄 친 부분 중, 어법상 틀린 것은? [3-1]3
[서술형] 다음은 윗글의 내용을 정리한 표이다. 빈칸 (1)~(3)에 적 절한 말을 넣어 다음 표를 완성하시오. [3-1]4
글의 목적 (1) To _______ for a shipping error. 문제점
해결방안
(2) The company will _____________. (3) The company will _____________.
텍스트를 입력하세요.
주어진 글 다음에 이어질 글의 순서로 가장 적절한 것은? [3-1]5
I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago.
(A) To ensure that we do not repeat this error, we will always include full first names on all paperwork and double-check the account numbers.
(B) Please accept my sincere apologies for that error. After investigating what caused the mistake, I found that we have two H. Browns in our
customer files; hence, the shipping office
mistakenly sent you the other Mr. H. Brown’s order.
(C) Again, I apologize for the inconvenience we cause you. If you have any questions or need any help, please don’t hesitate to call us. To make up for the misdelivery, we will give a 15% discount on your next order.
① (A)―(B)―(C) ② (A)―(C)―(B)
③ (B)―(A)―(C) ④ (B)―(C)―(A)
⑤ (C)―(A)―(B)
빈 칸 (A)~(C)에 들어갈 말로 가장 적절한 것은? [3-1]6
I understand how (A)__________ you must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere apologies for that error. After investigating what caused the mistake, I found that we have two H. Browns in our customer files; hence, the shipping office (B)__________ sent you the other Mr. H. Brown’s order. To ensure that we do not repeat this error, we will always include full first names on all paperwork and double-check the account numbers. Again, I apologize for the (C)__________ we cause you. We will give a 15% discount on your next order.
① frustrated / falsely / annoyance ② upset / mistakenly / convenience ③ upset / willfully / annoyance ④ apologetic / mistakenly / trouble ⑤ desperate / intentionally / trouble
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다음 글의 밑줄 친 부분 중, 문맥상 낱말의 쓰임이 적절하지 않은 것은? [3-1]7
I understand how ① upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere ② apologies for that error. After investigating what caused the mistake, I found that we have two H. Browns in our customer files; hence, the shipping office mistakenly ③ sent you the other Mr. H. Brown’s order. To ensure that we do ④ prevent this error, we will always include full first names on all paperwork and double-check the account numbers. Again, I apologize for the ⑤ convenience we cause you. We will give a 15% discount on your next order.
다음 글의 밑줄 친 부분 중, 어법상 틀린 것은? [3-1]8
I understand how upset you ① must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere apologies for that error. After ② investigating what caused the mistake, I found that we have two H. Browns in our customer files; hence, the shipping office ③ mistakenly sent you
[서술형] 밑줄 친 (A)의 우리말 <조건>에 맞게 영작하시오. [3-1]9
I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere apologies for that error. (A) 실수 의 원인을 조사한 후, I found that we have two H. Browns in our customer files; hence, the shipping office mistakenly sent you the other Mr. H. Brown’s order. To ensure that we do not repeat this error, we will always include full first names on all paperwork and double-check the account
numbers. Again, I apologize for the inconvenience we cause you. We will give a 15% discount on your next order.
<조건>
분사구문과 의문사 what을 포함할 것
6단어 이내로 쓸 것
시제에 유의할 것 철자 오류 시 0점 처리함
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글의 흐름으로 보아, 주어진 문장이 들어가기에 가장 적절한 곳 은? [3-1]10
In addition to that, we will double-check the account numbers before shipping a customer’s order.
I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago. (①) Please accept my sincere apologies for that error. (②) After investigating what caused the mistake, I found that we have two H. Browns in our customer files; hence, the shipping office mistakenly sent you the other Mr. H. Brown’s order. (③) To ensure that we do not repeat this error, we will always include full first names on all paperwork. (④) Again, I apologize for the inconvenience we cause you. (⑤) We will give a 15% discount on your next order.
글의 흐름으로 보아, 주어진 문장이 들어가기에 가장 적절한 곳 은? [3-1]11
Hence, the shipping office mistakenly sent you the other Mr. H. Brown’s order.
I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago. (①) Please accept my sincere apologies for that error. (②) After investigating what caused the mistake, I found that we have two H. Browns in our customer files. (③) To ensure that we do not repeat this error, we will always include full first names on all paperwork and double-check the account numbers. (④) Again, I apologize for the inconvenience we cause you. (⑤) We will give a 15% discount on your next order.
텍스트를 입력하세요.
다음 글을 읽고, 물음에 답하시오.I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere apologies for that error. After (A) [investigation / investigating] what caused the mistake, I found that we have two H. Browns in our customer files; hence, the shipping office
mistakenly sent you (B) [other / the other] Mr. H. Brown's order. To ensure (C) [what / that] we do not repeat this error, we will always include full first nates on all paperwork and double-check the
account numbers. Again, (저희가 끼친 불편에 대해 사
과드립니다.) We will give a 15% discount on your next order.
위 글의 밑줄 친 (A), (B), (C)에서 어법에 맞은 표현으로 짝지은 것은? [3-1]12
① investigation / other / what ② investigation / the other / what ③ investigating / other / that ④ investigating / the other / that ⑤ investigating / other / what
다음 글을 쓴 목적으로 가장 적절한 것은? [3-1]14
I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere apologies for that error. After investigating what caused the mistakes, I found that we have two H. Browns in our customer files: hence, the shipping office mistakenly sent you the other Mr. Brown's order. To ensure that we do not repeat this error, we will always include full first names on all paperwork and double―check the account numbers. We will give a 15% discount on your next order.
① To promote their new business ② To check the customer information ③ To apologize for the delivery errors ④ To send the customers discount coupons ⑤ To inform the changes in their customer files
텍스트를 입력하세요.
다음 글의 빈칸에 들어갈 말로 가장 적절한 것은? [3-1]15
I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago.
_________________________________________ ____. After investigating what caused the mistake, I found that we have two H. Browns in our
customer files; hence, the shipping office
mistakenly sent you the other Mr. H. Brown’s order. To ensure that we do not repeat this error, we will always include full first names on all paperwork and double-check the account numbers. Again, I apologize for the inconvenience we caused you. We will give a 15% discount on your next order.
① Let me know you wrote a wrong address
② Please accept my sincere apologies for that error ③ You ordered but didn't pay your order
④ You made a mistake of writing a wrong name ⑤ I am sorry our shipping office will not open for some days
[서술형] 다음 글을 읽고, (A)와 (B)에 들어갈 말을 우리말로 쓰시 오. [3-1]16
I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere apologies for that error. After investigating what caused the mistake, I found that we have two H. Browns in our customer files; hence, the shipping office mistakenly sent you the other Mr. H. Brown’s order. To ensure that we do not repeat this error, we will always include full first names on all paperwork and double-check the account numbers. Again, I apologize for the inconvenience we cause you. We will give a 15% discount on your next order.
The shipping office sent the customer the wrong order
↓
Cause of the mistake: (A)____________________ The action that will be taken not to make the same mistake: (B)____________________________
텍스트를 입력하세요.
다음 글을 읽고 보기의 내용과 일치하지 않는 것은? [3-1]17
I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere apologies for that error. After investigating what caused the mistake, I found that we have two H. Browns in our customer files; hence, the shipping office mistakenly sent you the other Mr. H. Brown’s order. To ensure that we do not repeat this error, we will always include full first names on all paperwork and double-check the account numbers. Again, I apologize for the inconvenience we cause you. We will give a 15% discount on your next order.
① ‘나’는 당신이 얼마나 화가 났을지 이해하고 있다. ② 발송부서에서 잘못된 주문 건을 발송하였다. ③ 고객 명단에는 두 명의 H. Brown씨가 있었다. ④ 잘못의 반복을 피하기 위해 계정번호를 두 번 확인 할 것 이다. ⑤ 사과의 표시로 이번 구매금액의 15%를 할인해 줄 것이 다. [서술형 2] 다음 글의 목적을 쓰고자 한다. 빈칸 (A), (B)에 들어 갈 말을 본문에서 찾아 각각 한 단어로 쓰시오. [3-1]18
I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere apologies for that error. After investigating what caused the mistake, I found that we have two H. Browns in our customer files; hence, the shipping office mistakenly sent you the other Mr. H. Brown’s order. To ensure that we do not repeat this error, we will always include full first names on all paperwork and double-check the account numbers. Again, I apologize for the inconvenience we cause you. We will give a 15% discount on your next order.
→ to (A)________ for the inconvenience about the shipping (B)________
텍스트를 입력하세요.
다음 글의 내용을 한 문장으로 요약하고자 한다. 빈칸 (A), (B), (C)에 들어갈 말로 가장 적절한 것은? [3-1]19
I understand how upset you must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere apologies for that error. After investigating what caused the mistake, I found that we have two H. Browns in our customer files; hence, the shipping office mistakenly sent you the other Mr. H. Brown’s order. To ensure that we do not repeat this error, we will always include full first names on all paperwork and double-check the account numbers. Again, I apologize for the inconvenience we cause you. We will give a 15% discount on your next order.
→ The company expressed (A)________ for offering (B)________ to the customer.
① forgiveness / advantage ② regret / disadvantage ③ delight / convenience ④ gratitude / inconvenience ⑤ anger / fuss 다음 글을 읽고 물음에 답하시오.
I understand how upset you ① must have been when you discovered that our shipping office sent you the wrong order a few days ago. Please accept my sincere ② apologies for that error. (A) [what / after / caused / investigate / the
mistake], I found ③ that we have two H. Browns in our customer files; hence, the shipping office mistakenly sent you ④ another Mr. H. Brown’s order. ⑤ To ensure that we do not repeat this error, we will always include full first names on all
paperwork and double-check the account
numbers. Again, I apologize for the inconvenience we cause you. We will give a 15% discount on your next order.
위 글의 밑줄 친 부분 중 어법상 맞지 않는 것은? [3-1]20
[서술형 1] 위 글의 (A)의 단어들을 문맥과 어법에 맞게 배열하시 오. [3-1]21
텍스트를 입력하세요.
정답④
1
After investigating what caused the mistake
2
②
3
(1) apologize / (2) always include full first names on all paperwork. / (3) double-check the account numbers.
4 ③ 5 ① 6 ⑤ 7 ⑤ 8
After investigating what caused the mistake
9 ④ 10 ③ 11 ④ 12
apologize for the inconvenience we caused
13
①
14
②
15
(A) 고객 파일에 동명이인이 있었고, 제대로 확인하지 못하고 제품을 보냄 / (B) 고객의 이름을 줄임말이 아닌 full name으
16
로 모든 서류작업에 기입하고, 계좌번호도 재확인 할 것임 ⑤
17
(A) apologize / (B) mistake
18
②
19
④
20
After investigating what caused the mistake