A Study on the Patient′s Expectation Toward Quality Care of Dental Services

전체 글

(1)Journal of Dental Hygiene Science Vol. 2, No. 1, pp. 00~ 00 (2002).

(2) . . †. .

(3)

(4) . 1. A Study on the Patient's Expectation Toward Quality Care of Dental Services †. Jun-Seon Choi and Sea-Baick Lee Department of Dental Hygiene, Dong-u College, Sokcho City, NoHank-do, San-244, Korea 1 School of Public Health, Seoul National University. The objection of this present study are (1) measurement of patient's expectation toward quality care of dental services. (2) Analysis of differential expectation of dental service by the patient characteristics and (3) presentation of measurement implication for better dental service at the dental clinic. The data used in the study were collected from April 25 to June 9, 2001 and for 77 patients of university dental hospital and 102 patients of dental clinic. The study found, in general, that patient's expectation on the clinic environmental factor was most highly scored followed by dental human factors. The convenience of transportation from the patient's residence to the clinic was highly concerned as be an important factor in dental service utilization.

(5) . Dental health service, Expectation, Dental Hospital environment, Convenience equipment. . cQd BC r zsH ~4 } IG "! L8H P x ~ @A h FV "XY &$ . !d H f. BC- 8F , K l

(6) G oX " #$H P$. e BC. 4IH \ F!H DG rX G i !H v, BC F K gi ¡{!H v, D ¢£K -¤~" 8!H v b cY D ^_G ¥, 9!H “^_ ¦§¨©” ªZK 9!" # $ . Q& j-. «dA BC-V 9H ^_ ` LK rX BCSTU ;K " #$H ¬IA Z #$. ^_ £

(7) " d. BCWz ®¯, 0 p,0 F°DG 2 !" ±² DG ³!H´ µ ¶K · #$. ¸, D

(8) 4 BRC ^_ ¹º! DH c 4 BRCK »¼ :!", ½¢¤ ~r ]- c BC ^_ ¹º4 k¾¿K w À P F$. & c BC ^_ ¹º& D H t4 . ;»G ³*!" 48 ]G Á " @ÂF Ãl jÄV K #$. @A ,¯, 0 7Å ^_ . BRC ²µC Æ¹ )ÇA - 'M ¬t CV È= !$ !É$. cQd ÊË «dAH ^_ STU à )g vÌ * . Í8 Y Î

(9) Ït& + Ð$. cÑ Ò ÎH 4^_ & D FG.

(10) !" #$. % “” & '

(11) ()* +, -. / & 01 234 56 $7& 8 9 “:” ;& *1 <= +>!?$. @A 9 BC D EFG F$H 4I J,0 D

(12) BCK LM!H D NJ,0

(13) O P$. Q& BRC. “BC STU”K VW XY Z & [ V\X #$. 4I 0 ]-. “” ^_ à X I b& !?$. cQ d e. f. ]- gRhi, BC STUK !" #$. jG - kld *!m n"G oX l4p, qr s*, Yhtd uv t bK D- w" #x, y= BC `C zsLMd {| } ~G F0$. f. ]-. [, ) +

(14) b ]- f H 4 ~h 2 `C! A" #x BC {| }V BC* . rF K !FV &$.. 1). 1980. 2). †. Corresponding author Tel: 02-662-3194 Fax: E-mail: [email protected]. .

(15) . A Study on the Patient's Expectation Toward Quality Care of Dental Services. ÓÔ D ^_ ¶+ ¿K Õ=H ´ FZ P ]$.. . Ò Î +H 2001 4Ö 25v|© 6Ö 9v×* { 4qBC 2 4 4C 2 K Ø, L8! Ùl& D !?$. 4qBC. 77ÚK c " 4C. 102Ú Û 179ÚK Ü]!?$. }l Ý Þ fId ^ß,0 ÞK àF& 9|G 9á& 170|

(16) Ò Î Ó+â$. 2. (1) Ü]{: Ò Î : }l*H ^_ ¹º4 F & LãÎ0 ä c" å Î : }l* Y 4 BC ‘MOT }l*’G Fæ !?" åç, Ò Î p, |è" :À #Vé 8 ê! Ëë¿!?$(à 1). Î - k¾VH Cronbach's Alpha ì¬K :! ?" 6lí 6 k¾V » Alpha î. .8163 ?x 9IH lí. ïâ$. 4D ^_ FV G ð8!F r! ñ 5[ òVG :!?x 4 ^_ F K 5[bh !?" åó |8,0 ÐV(1[) å" ô8,0 ÐV(5[) òVG ~â$. (2) o»õ ¥ G SPSS WIN 10.0 öc÷K :! o» õ !?$. Ü] +- vÌ,0 yøK w) F rX ùVÓ, úK :!?" vÌ,0 @A 4 ^_ FV

(17) #H*G w) F rX t-ì84 1.. 3). 4). 5).

(18) . .

(19). -..

(20). 3.

(21).

(22) 3.

(23). KLM.

(24). ]^/K_.

(25). 1.

(26) 2.

(27) 3. ! 4. "#$ % $ &

(28) 5. $ '()* + , 1. / 01 2. 2 01 1. 45678 9 3 2. :;<7= > ?@ 3.

(29) $ 3(A , BC, PC D) 1.

(30) 38 E FGH ,G 2.

(31) 3 I A J. 1. KLN O 2. PQ6I O NRS T 3. (U3) ?V! % WXN 4. WX YO Z [\ 1. ]^/K_ X`! 2. K_ 3 Xab / 3. c d % ef d ]^ 4. "# % ]^M. G Í !?$.. one-way ANOVA.

(32). 1..

(33) . Ü] + vÌ,0 y¿ Óû4H à 2 ü$. ¿ý Î¿. þ

(34) 40.6% â" H 59.4% D ^ú þ $ (ÿ$. 6 D ýG 20

(35) 44.1%

(36) z fÿ" c $ 30 33.5%, 40 12.9%, 50 5.9%, 60 3.5% â$. gý H F gRlg 37.1%, ]ÝgRÝC 17.6%, ~| 16.5%, µ 12.9%, 0/q 12.3%, F 3.6% â$. 9 + ÐG w #H *à0 Ö Û s H 101-200¹C 33.5%

(37) z (", 301¹ + 25.9%, 201-300¹C 21.2%, 1-100¹C 15.3% c" ‘s ï$’H 4.1% â$. . q + 62.9%, "bq 32.9%, q 3.5%, c" æbq 0.6% â$. Ü] +- ‘4F; {C ’ ‘4 C¹

(38) Ò #$’H 61.2%, ‘4q(çè)BC H 4C

(39)

(40) Ò ï$’H 21.2%, c" ‘ 4q(çè)BC¹

(41) Ò #$’H «H 7.6%, ‘ 4C4 4q(çè)BC

(42) Ò #$’H 9.4%, FH 0.6% â$. à 3. Ü]+

(43) 4 BRC×* EH´ H o h ‘_d

(44) :K :! 30 {’H 37.1%, ! ij. hN [N 20. 30. 40. 50. 60. 2k

(45) l2mB2 /@2m@ \ Nnk o-mpq

(46) r s tuZ vw. 1-1007 101-2007 201-3007 3017 6" xK+ yDp zp :Dp. p 6"

(47) vw. { p(|})~ , p~

(48) r } . g+. %. 69 101. 40.6 59.4. 75 57 22 10 6. 44.1 33.5 12.9 5.9 3.5. 63 30 28 22 21 6. 37.1 17.6 16.5 12.9 12.3 3.6. 7 26 57 36 44. 4.1 15.3 33.5 21.2 25.9. 1 6 56 107. 0.6 3.5 32.9 62.9. 36 104 13 16 1. 21.2 61.2 7.6 9.4 0.6. 170. 100.0.

(49) Journal of Dental Hygiene Science Vol. 2, No. 1, pp. 00~00 (2002). ! "#$% . ~ P H 3 g+ 54 4 15 6 63 )I N 6[ 30 6 )I N 6[ 30-13 6 31 21 )I N 6[ 13-23 1 )I N 6[ 23 6" } 170. % 31.8 37.1 18.2 12.4 0.5 100.0. ¤ 15 {’H 31.8%, ‘_d

(50) :K :! 30 ~1 h {’H 18.2%, ‘_d

(51) :K :! 1 h~2 h {’H 12.4%, ‘_d

(52) :K :! 2 h +’. 0.5% â$. Q& [K "Z Ã F;4 I ;»ï F;K :!H y¿ Ú= dd" #K w #â$.. ‘. Ì,0 ^_ F Î+ 170Ú Ì,0 4^_ & F Óû4 ‘4D ’ & FV(4.110.61) 0 & FV(4.110.90)

(53)

(54) z (ÿ$. c" j/83 & FV(4.090.73), F h & FV(3.970.97), 48 9 & FV(3.600.90), } & F V(3.440.96) d$. Ì, íp 4^_ & FV

(55) (K w #â$(à 4). 2.. (1). & ' () . (

(56) + ) O)

(57) 4.720.62

(58).

(59) 4.240.83 ! 3.840.91 4.021.07 "#$ % $ &

(60) $ '()* + , 3.721.16 4.11,0.61 *+ 4.100.91 -. 2 01 4.111.05

(61). / 01 4.11,0.90 *+ 3 45678 9 63 3.721.16.

(62) :;<7= > ?@ 3.611.29.

(63) $ 3(A , BC, pc) 3.101.21 *+ 3.44,0.96 KL KL N O 3.471.15 M PQ % O NRS T 4.290.99

(64). ?V!, WXN 3.061.30 3.561.30 WX YO Z % T 3.60,0.94 *+ 4.240.88 ]^/K_ ]^/K_ X`! 4.151.00.

(65) K_ 3 Xab / c d % ef d ]^ 4.000.99 3.991.03 "# % ]^M 4.09,0.73 *+.

(66) 3

(67) 3 E FGH ,G+ 4.350.92.

(68).

(69) 3 I A J. 3.591.09 *+ 3.97,0.97. . 4^_ FV {:K ‘4D ’ & FV H ‘& o’ F

(70)

(71) z (ÿx, ‘4 tÍ { E_ VÎ ’ F

(72)

(73) z d $. 0 & FV H ‘] ’4 ‘gC ’ 7ð ^! dd ‘] ’ F

(74) h ( d$. } & FV H ‘¤ ¹K r& }’ F

(75)

(76) z (ÿ", ‘FÍ } (PC, F, )’ & F

(77)

(78) z d$. 48 9 & FVH ‘Ù ^ = }Ú’ F

(79)

(80) z (ÿx, ‘¡{ {: ³¿4 åk ’ F

(81)

(82) z d$. c" j/83 & FVH ‘j/83 k¼¿ ’ F

(83)

(84) z (ÿ", ‘ + j9 Í ’ F

(85)

(86) z d$. F h & FV H ‘F hK Ï w~H ’ & F

(87)

(88) z (ÿ$. (2) 4 D & FV D y¿ý 4D & FV Óû4

(89) þ $ FV

(90) (ÿ$. y= tÍ ¶F, E_ VÎ F

(91) ( d$. ) Åé ‘o’ ‘~h ~C ’, ‘tÍ (+ Í) ¶F’, ‘tÍ { E_ VÎ ’ ! F G

(92) *" #$. & (Ké ‘o’, ‘~ h ~C ’, ‘¡{ 1ý ¿’ F

(93) (ÿ$. c" Ö Û s (Ké ‘o¿’, ‘~ h ~C ’, ‘tÍ(+ Í) ¶F’ F

(94) ( d$(à 5). (3) 4 0 & FV D y¿ý 4 0 & FV Óû4H

(95) þ $ ‘]’4 ‘gC’ (. FG ?" Ké ‘]’4 ‘gC’ F

(96) (ÿ$. c" ()Åé ‘]’4 ‘gC’ F

(97) (ÿ$. D g @A ‘]’ & FV

(98) $7! dH´ g ‘q/0’ F

(99)

(100) z (ÿ$(à 6). (4) 4 } & FV D y¿ý 4 } & FV Óû4H

(101) þ $ ‘¤¹K r& }’, ‘¢¹õ"Î’, ‘ }’ (. FG ?$. )Åé ‘¤¹ K r& }’, ‘¢¹õ"Î’, ‘ }’ (. FG ?$. c" ()Åé ‘¤ }’, ‘ }’ & F

(102) ( d$. g @A ¢¹"Î õ X F

(103) $7! dx y= ‘q/0’ F

(104)

(105) z (ÿ$. 4F; {C $7Zé ‘¢¹õ"Î’ & F

(106) (ÿ$(à 7). (5) 48 9 & FV D y¿ý 48 9 & FV Óû4

(107) þ $ ‘åkz^ ³’ F

(108) (ÿx (Ké ‘Ùd ^ }Ú’, ‘¡{ ³¿’ (. FG

(109) *" #â$. g @A ‘48 ’ ‘^}Ú’ & F

(110) \#x g ‘Flg’ F

(111)

(112) z (ÿ$(à 8). (6) 4 j/83 & FV.

(113) . A Study on the Patient's Expectation Toward Quality Care of Dental Services. - ./ -0

(114) ' T-12 ANOVA 123 . ! ij. xu. N! hN [N. T P-value. . 3.680.98 3.950.85. &

(115) 3.521.24 4.370.77. −5.020 0.000**. −1.856 0.066. −0.121 0.904. . . . + 3.131.28 4.130.86. −5.661 0.000**. . 4.60 0.72 4.91 0.34 4.59 0.80 4.80 0.42 4.83 0.41 2.526 0.043*. 4.13 0.78 4.58 0.60 3.86 1.21 4.10 0.57 4.00 1.10 4.384 0.002*. 3.87 1.04 3.88 0.83 3.68 0.78 4.00 0.82 3.50 0.55 0.484 0.747. 4.25 0.87 4.19 1.04 3.82 0.85 2.90 1.29 2.17 1.17 10.666 0.000**. 4.09 0.87 3.72 1.13 3.36 1.33 2.60 1.26 2.33 1.37 8.160 0.000**. F P-value. 3.00 0.00 4.67 0.52 4.68 0.66 4.77 0.58 3.007 0.032*. 3.00 0.00 3.33 1.21 4.00 0.85 4.43 0.72 7.385 0.000**. 3.00 0.00 3.67 0..82 3.55 1.03 4.01 0.82 3.579 0.015*. 4.00 0.00 3.17 1.47 3.96 1.06 4.10 1.05 1.547 0.204. 4.00 0.00 2.50 1.64 3.73 1.14 3.79 1.12 2.419 0.068. 1-100 101-200 201-300 301 F P-value. 4.57 0.79 4.65 0.63 4.54 0.80 4.83 0.45 4.93 0.25 3.098 0.017*. 4.14 1.21 4.04 0.87 4.14 0.77 4.08 0.77 4.64 0.75 3.704 0.006*. 3.71 0.76 3.73 1.19 3.72 0.92 3.78 0.83 4.14 0.77 1.600 0.177. 3.43 1.40 4.23 1.03 3.86 1.06 3.81 1.12 4.39 0.92 2.874 0.025*. 3.43 0.98 4.19 0.98 3.61 1.11 3.50 1.25 3.82 1.21 1.750 0.141. F P-value. 4.73 0.65 4.57 0.73 4.91 0.29 4.52 0.81 4.86 0.36 4.83 0.41 1.561 0.174. 4.30 0.84 4.10 0.71 4.36 0.66 4.05 0.80 4.21 1.07 4.67 0.52 0.893 0.487. 3.84 1.00 3.67 1.03 3.86 0.99 3.90 0.77 3.93 0.66 4.00 0.63 0.324 0.898. 4.11 1.17 3.93 1.01 4.05 0.95 4.05 0.92 4.14 0.97 2.83 1.33 1.717 0.133. 3.70 1.23 3.53 1.36 3.64 1.05 3.81 0.93 4.14 0.89 3.00 1.26 1.441 0.212. F P-value. 4.75 0.55 4.69 0.68 4.69 0.48 4.88 0.34 5.00 0.00 0.379 0.823. 4.42 0.73 4.11 0.89 4.46 0.52 4.50 0.63 5.00 0.00 1.989 0.099. 3.92 0.91 3.80 0.95 3.85 0.90 3.94 0.77 4.00 0.00 0.168 0.954. 4.06 1.17 4.07 0.97 3.62 1.61 3.94 1.00 5.00 0.00 0.752 0.558. 3.75 1.16 3.78 1.13 3.31 1.32 3.63 1.26 4.00 0.00 0.522 0.720. yDp zp :Dp. p6" 7 7 7 76".

(116) lB2 /@, @ Nnk pq, o\

(117) r. ~ { vw. . p(|})~ , p~

(118) r . −0.234 0.815. 4.230.81 4.250.84. 20 30 40 50 60 F P-value. s t vw.. 2k. 4.710.71 4.730.55. . . . . . . . . . . . . . . . . . . . . *P 0.05, **P<0.001. D y¿ý 4j/83 & FV Óû4H

(119) þ $ ‘ Yht’ & F

(120) (ÿ" Ké ‘Yht’ & F

(121) (ÿ$. c" gH ‘ µ’ ‘k:$%]:’ & F

(122)

(123) z (ÿ$(à 9). (7) 4 t F h & FV D y¿ý 4t F h & FV Óû4 H

(124) þ $ ‘F h d i’ (. F G ?$. c" Ké ‘F hK w~H ’ (. FG

(125) *" #â$(à 10). 3.. . & 4 ^_G | "! G D y¿ý d'¤ & FVG Ó& û4G

(126) þ $ 4^_ F

(127) (ÿx )Åé 4^_ F

(128) (ÿ$. c" (Ké. 4^_ & FV & (ÿ$. û4, ¿ý 4 c" ³& G ?$(à 11).. .

(129) 9 ¿z4 ¶+ ^_

(130) ¬

(131) ! ^_ & FV ()*" # $ . ½( 1989 9V

(132) Í D F;4 I) ·¤-" #x s^

(133) [ " H ¶ dd" #$ . & DH ^_G :! ^_ ¢]íd ¢¹ºK à!H b s^ *G H +gØ ,! -V ~ v¤d" #$. Q& P. 4I ] D ;»

(134) g,0 ;» £,0 ;» ¸ b& ;» D" #K ]X $ . å. -¤ BC & &ç /9-4 6). 7). 8).

(135) . Journal of Dental Hygiene Science Vol. 2, No. 1, pp. 00~00 (2002). - ./ 4

(136) ' T-12 . 123 N! hN [N. ANOVA. ! ij. T P-value. . −3.685 0.000**. . ANOVA. T P-value. −4.651 0.000**. −2.888 0.005*. −3.238 0.002*. 20 30 40 50 60 F P-value. 3.68 1.22 3.96 1.18 3.18 1.33 2.80 1.23 2.33 1.63 4.562 0.002*. 3.28 1.12 3.30 1.15 2.68 1.32 2.50 1.27 1.50 0.55 5.156 0.001**. 3.97 1.03 3.56 1.21 2.86 1.25 2.90 0.99 3.00 1.10 5.869 0.000**. F P-value. 3.00 0.00 2.67 1.97 3.34 1.32 3.81 1.19 2.958 0.034*. 3.00 0.00 2.50 1.38 2.93 1.37 3.22 1.10 1.251 0.293. 3.00 0.00 2.5 1.05 3.34 1.23 3.79 1.12 3.863 0.011*. F P-value. 3.00 0.00 3.42 1.39 3.65 1.33 3.58 1.30 3.80 1.15 0.770 0.546. 2.86 1.21 2.92 1.35 3.23 1.36 2.83 1.06 3.30 1.00 1.096 0.360. 3.71 0.95 3.62 1.30 3.39 1.26 3.67 1.07 3.77 1.14 0.740 0.566. F P-value. 3.68 1.28 3.53 1.31 3.27 1.42 3.48 1.21 4.00 1.25 3.17 1.17 1.066 0.381. 3.08 1.25 2.83 1.42 3.23 1.11 3.43 0.87 3.36 1.03 1.83 1.17 2.309 0.047*. 3.70 1.20 3.40 1.35 3.32 1.09 4.10 0.89 3.43 1.26 3.50 0.55 1.382 0.233. F P-value. 3.47 1.40 3.71 1.22 2.92 1.44 3.88 1.26 3.00 0.00 1.429 0.227. 2.78 0.96 3.26 1.21 2.38 1.45 3.31 1.31 4.00 0.00 2.583 0.039*. 3.47 1.18 3.67 1.11 3.15 1.57 3.69 1.35 4.00 0.00 0.710 0.587. 4.40 0.87 4.23 0.91 3.64 1.09 2.90 1.29 3.17 1.47 8.640 0.000**. 4.27 0.74 4.25 0.85 3.77 1.15 3.50 0.71 2.83 1.33 6.360 0.000**. ij. F P-value. 4.00 0.00 3.00 1.55 3.73 1.15 4.37 0.85 7.803 0.000**. 2.00 0.00 3.17 1.33 3.93 0.87 4.26 0.85 6.124 0.001**. x yDp K+ zp :Dp. p6". 1-100 101-200 201-300 301 F P-value. 4.43 0.79 4.04 1.04 3.98 1.08 4.06 1.22 4.32 0.88 0.862 0.488. 4.00 0.82 4.15 0.92 3.95 0.97 4.03 0.84 4.34 0.89 1.268 0.285. s vw. t 1-1007 101-2007 201-3007 30176". F P-value. 4.16 0.95 3.87 1.17 3.59 1.37 4.52 0.60 4.50 0.88 3.50 0.84 3.525 0.005*. 4.14 0.98 4.00 0.83 3.77 1.11 4.24 0.44 4.39 0.79 3.50 1.22 1.899 0.097. 2k

(137) lB2 /@, @ Nnk pq, o\

(138) r. F P-value. 4.03 1.06 4.11 1.07 4.23 1.01 4.19 0.98 5.00 0.00 0.297 0.879. 4.14 0.80 4.12 0.98 3.77 0.83 4.06 0.77 5.00 0.00 0.705 0.590. ~ vw. { . p(|})~ , p~

(139) r. s t vw.. 7 7 7 76".

(140) lB2 /@, @ Nnk pq, o\

(141) r. ~ { vw. . p(|})~ , p~

(142) r . −4.929 0.000**. 2 01 3.781.03 4.320.76. 123 456 <7= 3 N! 3 >?@ (PC, BC

(143) ) 3.091.31 2.771.35 3.231.32 ! hN 3.971.14 3.331.05 3.841.02 [N . 20 30 40 50 60 F P-value. xK+ yDp zp :Dp. p6". 2k. / 01 3.641.16 4.440.82. - ./ 5$

(144) ' T-12. . . . . . . . *P 0.05, **P<0.001. `Ù X BCh - ½( X*" #x F - BC3 0 1,& D , å2È }, å+ 0 3¤ Ü¿ b D ¹ºVG ¶+!F r& 4K !" # $. Q& +5 4 BRCV ^_ & D ÎG 82= 6! c BC 7H 8K `,XY Z P$. Ò ÎH D- ^_G !F 6

(145) * 9& 4^_ 0 ! :" #H ÷K 5[ òV ð8K !?x G vÌ,0 ^ Ó!? $. û4H “"; STU” 2< FæG 9 Z P ]$. Ò Î Ó& û4G =>, Þ vÌ,0 y ¿K Ó& û4

(146) 59.4% þ 40.6% ^X 1.5

(147) fÿ$. P. 4 BRC :ùVH ¿ ½ f$. . . . . . . . . . . . . . . *P 0.05, **P<0.001. H F° ßl4 v!?$. ä 4 Îû4V 4 BRC : h ~ hF Ãl ^X þ- 4tG ?F ¤@$H PK w #â$. Ü H þ¿ ¿ ^X F hd )o¬ Ãl 4 BRC :K A$" B$. 7 . D-. v+ *zK æÑ!* H ³C" & h F; K :Z #FG F&$" B$. cQD 4 BR C - Eé H ÊÍ Yhtd ~tG ²µ! D hi.V(time access)G (" Fú," F4,0 ¼9 ²µK oX F hK ÈGXY Ô. H & vA !É$. H 20

(148) 44.1%

(149) z fÿ" c $ 30

(150) 33.5% ?$. 20

(151) f. ³H Ê D-. 4 X È= ) Jo Xûd ¢K Xs! 4). 10). 11). 12).

(152) . A Study on the Patient's Expectation Toward Quality Care of Dental Services. - ./ 2678

(153) ' T-12 ANOVA 123 . N! hN [N. !. KLN 3.671.02 3.341.22 1.908 0.058. T P-value. ij. . xK+ s t. 2k. . 1.539 0.126. . 2.871.24 3.201.33. WXYO 3.191.26 3.821.27 −3.203 0.002*. −1.629 0.105. . . 20 30 40 50 60 F P-value. 3.48 1.17 3.60 1.19 3.32 1.13 3.50 0.85 2.67 1.03 1.000 0.410. 4.13 1.08 4.49 0.83 4.32 1.09 4.50 0.71 4.00 1.10 1.316 0.266. 3.25 1.37 3.04 1.30 2.82 1.05 2.60 1.07 2.67 1.51 1.607 0.375. 3.40 1.39 3.89 1.16 3.55 1.34 3.40 1.07 2.83 1.33 1.766 0.138. F P-value. 4.00 0.00 3.00 1.26 3.23 1.26 3.62 1.07 1.803 0.149. 5.00 0.00 3.83 1.83 4.02 1.18 4.46 0.77 3.156 0.026*. 2.00 0.00 2.83 1.17 2.54 1.29 3.36 1.22 5.745 0.001**. 3.00 0.00 2.67 1.51 3.39 1.40 3.71 1.22 1.816 0.146. . 1-100 101-200 201-300 301 F P-value. 3.00 1.63 3.38 1.36 3.58 1.18 3.39 0.96 3.52 1.07 0.516 0.724. 3.57 1.81 4.27 1.12 4.26 1.04 4.44 0.88 4.34 0.71 1.190 0.317. 2.57 1.72 3.19 1.52 3.02 1.36 2.92 1.13 3.25 1.14 0.671 0.613. 3.29 1.60 3.38 1.44 3.35 1.38 3.78 1.12 3.82 1.17 1.258 0.289. F P-value. 3.70 0.99 3.60 1.13 3.59 1.18 3.48 1.12 2.93 1.30 2.50 1.22 2.856 0.017*. 4.56 0.78 4.30 0.88 4.32 1.09 4.00 1.10 4.14 1.11 3.17 1.33 3.131 0.010*. 3.19 1.27 3.03 1.40 2.95 1.21 3.14 1.31 2.93 1.39 2.67 1.21 0.337 0.890. 3.65 1.15 3.57 1.43 3.41 1.40 3.24 1.37 3.79 1.34 3.33 1.51 0.576 0.719. F P-value. 3.56 1.03 3.40 1.21 3.31 1.38 3.81 0.83 4.00 0.00 0.600 0.663. 4.14 1.07 4.24 1.02 4.54 0.88 4.75 0.45 5.00 0.00 1.491 0.207. 3.03 1.30 3.07 1.32 2.54 1.39 3.56 1.03 3.00 0.00 1.136 0.341. 3.42 1.20 3.63 1.35 2.92 1.50 3.88 0.81 5.00 0.00 1.534 0.195. . yDp zp :Dp. p6". . vw. 7 7 7 76". .

(154) lB2 /@,@ Nnk pq,o\

(155) r. ~{. OT 4.430.95 4.201.01. vw. . p(|})~ , p~

(156) r. . . . . . . . . . . . . *P 0.05, **P<0.001. H ð ) Ï¿K !H Ù¶ ! Ï:(j: AÏ¨ b)G rX {C!H ]- Iâ F Ãl &$. cQd / ÎH 30~40

(157) 61.4%G *!?H´ H ~ÅD æF H F X H!D 4 BRCK f {C&$" "B$. H + 62.9%

(158) z fÿx $J Î ä vB$. ($H P. ¤K 8V Dental I.QG

(159) *" #$H P ^_ & F

(160) (" $7Z P ]$. cQD ^_ á D L |Þ!H Q

(161) * |

(162) ,0 ^_G Ô!H M,0 à 7Å ^_ i.K VXY &$ . 4F; {C Ü]û4 ‘4C’¹ {C& ] 61.2%

(163) z fÿ$. ä ÎV ‘4C’ {C ^ú ½ (ÿ$. å Î ‘C’K :! 13). 10). 7). 9). 4). 14). H JFH ‘¥

(164) NId o X’ 63%G *B H´, SO

(165) * 4CV 4q(çè)BC ^X o i.Vd t k¼¿ Ãl {C!H ] fK P &$. cQd EIPõQ t & 8

(166) 4$ !" tF "V ,¤ #H +5H D B C LM û8 #¤ ‘o i.¿’ Æ¹ )R $J Q

(167) * BC Ï*V !$. Ü / . BC Ï*H D ÐV ãJ û8,0 µ¶K ÏH´ D

(168) 4CK LMZ Ã BC Ï* ] k¾¿, FÍ ¡Ô, BC Sû¿, hT] K Uó " &$" B$. V>, 6

(169) * 4^_ & FV Ü] û4 ‘4D ’4 ‘0’ & F

(170)

(171) z (ÿx ‘ }’ & F

(172)

(173) z ÿ$. ‘4D ’ ‘ & o’ & F

(174)

(175) z (ÿx Ì, 4 11). 13).

(176) . Journal of Dental Hygiene Science Vol. 2, No. 1, pp. 00~00 (2002). - ./ 9:/2;

(177) ' T-12 ANOVA 123. . ! ij. xK+. N! hN [N. ! 4.290.79 4.200.94. . . ]^M 3.990.98 3.991.07 −0.028 0.977. . 20 30 40 50 60 F P-value. 4.21 1.02 4.37 0.62 4.00 1.02 4.30 0.48 4.00 1.10 0.851 0.495. 4.08 1.17 4.28 0.73 4.18 0.91 4.40 0.52 3.17 1.47 1.989 0.099. 3.83 1.18 4.26 0.74 4.23 0.69 3.90 0.74 3.00 0.63 3.681 0.007*. 3.91 1.12 4.09 1.01 4.18 0.91 4.00 0.82 3.33 0.82 1.049 0.384. F P-value. 4.00 0.00 4.50 0.55 3.98 1.00 4.36 0.80 2.480 0.063. 4.00 0.00 4.17 0.75 3.86 1.18 4.30 0.88 2.459 0.065. 3.00 0.00 4.17 0.75 3.87 1.08 4.07 0.94 0.856 0.465. 4.00 0.00 3.67 1.03 3.98 1.07 4.01 1.02 0.207 0.892. 1-100 101-200 201-300 301 F P-value. 4.29 1.11 4.15 0.97 4.32 0.87 4.31 0.89 4.11 0.81 0.443 0.777. 4.00 1.00 3.92 1.32 4.09 1.06 4.22 0.96 4.32 0.71 0.782 0.539. 3.71 0.95 3.73 1.19 3.91 1.06 4.06 0.98 4.27 0.69 1.642 0.166. 3.86 0.90 3.85 1.19 3.98 1.06 3.89 1.17 4.18 1.03 0.617 0.651. F P-value. 4.30 0.85 4.13 0.86 4.41 0.67 4.29 1.10 4.18 0.67 3.50 1.64 1.209 0.307. 4.19 1.03 3.90 1.18 4.41 0.73 4.19 0.98 4.36 0.56 2.83 1.33 3.209 0.009*. 3.90 1.01 4.10 1.09 4.09 0.87 3.81 1.08 4.21 0.79 3.83 1.17 0.667 0.649. 4.05 1.14 4.13 0.73 4.14 0.77 3.81 1.03 3.75 1.24 3.83 0.98 0.696 0.627. F P-value. 4.19 0.67 4.18 0.99 4.54 0.66 4.38 0.62 5.00 0.00 0.785 0.536. 4.03 0.84 4.17 1.00 4.00 1.35 4.31 1.08 5.00 0.00 0.500 0.736. 4.08 0.65 3.97 1.08 4.08 1.04 3.88 0.96 5.00 0.00 0.423 0.792. 4.22 0.64 3.88 1.18 3.77 0.93 4.25 0.68 5.00 0.00 1.381 0.243. . . . . . . vw. . p(|})~ , p~

(178) r. . . .

(179) lB2 /@, @ Nnk pq, o\

(180) r. . . . yDp zp :Dp. p6" 7 7 7 76". ~ {. −2.698 0.008*. . . cd 3.751.02 4.170.93. −0.334 0.739. 0.668 0.505. T P-value. s t vw.. 2k. Xab 4.121.02 4.170.99. . . . . *P 0.05, **P<0.001. ^_ & F (ÿ$. Ò Îû4H 4 ^_ F Ó ;& LãÎ

(181) ïH ;» F K ^Z ïâ$. cQd 7 4 Î q| ¼BC4 çèBC ^_ & FG Ó!?H´ (Ké F ()WK w #â$. 7 ÎH 6 F 0 ‘BCD Sû’ & F

(182)

(183) z (ÿx D-. FBX ^_ $ . ^_G ?" #$ KY" #â$. Ò Î +-V q + 62.9% "q

(184) f) 4^_ & F 6 (ÿ$. ä . ‘F ^_’H s^

(185) F!H P c Zº 8 V @A ^_ Å û8[ s^ , ;[ \ Ã !d Å û8 F $" B$. DH BCK :! d] v8& FG

(186) *" Ùl&$ 12). 3). 12). 15). Z #H´, Q& F

(187) ^_G ?. Ä |8,0 *& dd* Vé ý STU 8 L!$. 6, BC ^_ £

(188) G o! /[ |& µª. ½( , " [ 9 |. `L!H 8 L!$. ä Î 4qBC Ë : ]

(189) #H D- "& ]í. 4r] , 4] , 4] Íâ$. ¸, 0,0 X 4 Ë : |

(190) û8[K w #â$. Ò ÎH 4 BRC LM ‘] Ú¿’K Uó "&$H ]

(191) z fÿ$(38.2%). c" 4 BRCK õ H D 0 & (. FG(4.110.90)

(192) *" {CÔK w #â$. 9H 4] ê^& Í4 Ô_ !" ¿Í& t

(193) Ô4 ½¢¤ 4gC V & 4 BRCK :Z P0* ! µ¶K Ï$H PK 7).

(194) . A Study on the Patient's Expectation Toward Quality Care of Dental Services. - ./ $%

(195) ' T-12 ANOVA. ! ij. 123 N! hN [N.

(196) 3 , AJ. FG

(197) 3.251.19 4.280.92 3.830.95 4.400.92 −0.841 0.402. T P-value. . . s t vw.. . 2k. . ~ { vw. . p(|})~ , p~

(198) r. F P-value. 4.00 0.00 2.83 1.17 3.50 1.18 3.68 1.03 1.401 0.244. 1-100 101-200 201-300 301 F P-value. 4.00 1.15 4.50 0.86 4.28 0.98 4.39 0.90 4.36 0.87 0.521 0.720. 4.00 0.58 3.69 1.19 3.44 1.10 3.42 1.20 3.82 0.95 1.297 0.274. F P-value. 4.33 0.98 4.40 0.77 4.27 0.88 4.48 0.81 4.32 0.98 4.17 1.33 0.181 0.970. 3.52 1.18 3.47 1.22 3.50 0.96 3.71 0.90 3.75 1.08 4.17 0.41 0.657 0.657. F P-value. 4.19 0.86 4.35 0.99 4.69 0.48 4.38 0.81 5.00 0.00 0.835 0.505. 3.44 1.11 3.67 1.07 3.23 1.36 3.63 0.96 5.00 0.00 1.088 0.364. . .

(199) lB2 /@, @ Nnk pq, o\

(200) r. ~ { vw. . p(|})~ , p(|})~

(201) r . x K+ yDp zp :Dp. p6". 4.00 0.00 3.83 1.17 4.23 1.10 4.44 0.79 1.333 0.265. 7 7 7 76". . *P 0.05, **P<0.001. w #$. 16). .. −4.784 0.000**. . 20 30 40 50 60 F P-value. 3.95 0.52 4.03 0.39 3.66 0.45 3.55 0.34 3.13 0.44 8.863 0.000**. F P-value. 3.45 0.00 3.33 0.58 3.69 0.55 4.03 0.50 9.799 0.000**. 7 7 7 76". . t O)

(202) + 3.680.47 4.030.47. . . 1-100 101-200 201-300 301 F P-value. 3.68 0.54 3.86 0.57 3.81 0.51 3.85 0.47 4.07 0.42 2.256 0.065. F P-value. 3.94 0.46 3.80 0.51 3.86 0.58 3.91 0.39 3.97 0.53 3.44 0.63 1.468 0.203. F P-value. 3.86 0.49 3.89 0.52 3.70 0.40 4.04 0.45 4.55 0.00 1.333 0.260.

(203) lB2 /@, @ Nnk pq, o\

(204) r. . *P 0.05, **P<0.001. . 2001 4Ö 25v|© 6Ö 9v×* { 4q BC 4 { 4C 2 K Ø, L8! c Ùl& D }lÜ]G Í !?$. }l{:. 4 B RC Ùl& D vÌ,0 y¿, 4 D & F, 4 0 & F, } & F, 4 8 & F, j/83 & F, F h & F Î¿¤ #$. D vÌ, y¿ @A 4 ^_ FG Ó& û4H $4 ü$. 1. 4 ^_ FV Óû4H 4 BRC D & F 0 & F

(205)

(206) z ( d $. 2. T P-value. . 3.72 0.98 3.72 1.05 3.27 1.32 3.00 1.24 3.00 1.26 2.160 0.076. s t vw.. !. N! hN [N. ij. 4.48 0.83 4.42 0.86 3.77 1.07 4.30 1.06 4.17 1.17 2.817 0.027*. . 3. . 20 30 40 50 60 F P-value. xK+ yDp zp :Dp. p6". 2k. −3.404 0.001**. - ./ < ' t-12 ANOVA. 4 ^_ & 0ý F. $4 ü$. 1) D & F0 ‘4 F; & o’ F

(207)

(208) z (ÿ$. 2) 0 & F0 ‘4] ’ F

(209) ( d$. 3) } & F0 ‘¤¹K r& }’ F

(210)

(211) z ( d$. 4) 48 9 & F0 ‘Ù ^ }Ú’ F

(212)

(213) z (ÿ$. 5) j/83 & F0 ‘ j/83 k¼¿’ F

(214)

(215) z (ÿ$. 6) F h & F0 ‘F hK w~H ’ F

(216) ( d$. 3. D vÌ, y¿ @J Û 4 ^_ FÓ 2..

(217) Journal of Dental Hygiene Science Vol. 2, No. 1, pp. 00~00 (2002). û4H

(218) þ $, )Åé, c" (Ké 4^_ F

(219) (ÿ$. Ò Î û4G oX s ¬ ^_ : F `

(220) ¬

(221) ! & à a" ";- C!H ÎV 5« $7X*" bcX*" #K dðZ #â$. 7d¤ 4 BRC. ^_ á D

(222) Î !H Q

(223) * |

(224) ,0 ^_G Ô! M,0 à ^_G 9!H Ù i.K VXY &$. c " BC6 ^_ £

(225) G oX "; F Í9 D 9 ^_h eK 6!" c eK ·F rX $7& Ù¶ 4! ";¹ºK ÍÊXY Z P$.. . : +. , 1997.

(226) : . , 1999. : !" #$ % &'. () % *+ ,-., 1998. 4. /01: 2 2 34 56789 !" $ &'. : % *+ ,-., pp. 27-34, 1999. 5. ;<=: >?@ 78 !" >24 A. B %*+ 1. 2. 3.. ,-., 1999. !: 3" #$ C! &'. $D % *+ ,-., pp. 2-7, 2000. 7. /EF: 2#G 78 ! %. B % *+ ,., pp. 33-34, 2000. 8. / H: 2 IJ +K. % *+ ,-., pp. 210, 2001. 9. LM: ?!N !" #$ O+&'. B % *+ ,-., 1999. 10. 0P: 2 QR " #$ ST &'. UV % * + ,-., 2000. 11. OW: 2N XY. Z[ \]^_, 2000. 12. D`: ab" $ c8 d ?ef . $D % *+ ,-., pp. 12-25, 1998. 13. gDh: c8 2 Ci" #$ &'. $D % * + ,-., 2000. 14. ;b#: 3jk lm" no pC" #$ &'. q r % *+ ,-., 1998. 15. /st: QR ! pC uv" #$ ST&'. Fw % *+ ,-., pp. 74-75, 1998. 16. x7: yz c8 " >24 A" #$ & '. () % *+ ,-., pp. 6-8, 2000. 6.. (Received May 2, 2002; Accepted June 22, 2002).

(227)