목 차
제1장 연구 개요 ····································································································3
제1절 연구의 배경과 목적 ·················································································3
1. 연구 배경 ·······························································································3
2. 연구 목적 ·······························································································4
제2절 연구의 체계와 방법 ·················································································5
1. 연구의 체계 ····························································································5
2. 연구의 방법 ····························································································9
제2장 정보화와 전자정부 계획과 정책 현황 ·····························································13
제1절 정보화 및 전자정부 추진 현황 ································································13
1. 국가 정보화 및 전자정부 추진경과 ··························································13
2. 국가 정보화 및 전자정부 정책 ································································18
3. 국가 정보화 및 전자정부 제도와 추진체계 ···············································32
4. 현황과 평가 ··························································································37
제2절 서울시 전자정부의 성과와 지향 ·····························································41
1. 서울시 주요 정보화 계획과 전자정부 정책 경과 ·······································41
2. 서울시 전자정부의 구성과 성과 ······························································53
제3장 해외사례 : 전자정부의 차세대 비전과 전략 ····················································67
제1절 EU의 미래 전자정부 비전 ·······································································67
1. EU의 미래 정보화계획(i2010) 수립 ························································67
2. EU의 2020년 전자정부 및 공공서비스의 비전 ··········································69
제2절 미국의 IT기반 열린 전자정부 비전 ··························································72
1. 열린 정부(O-Government) 구현 전략 수립 ·············································72
2. 참여·개방의 전자정부 실현 ··································································73
제3절 일본의 미래정보사회 구현을 위한 전자정부 전략 ·····································74
1. i-Japan 전략 2015 ················································································74
2. 스마트 유비쿼터스 네트워크 사회 실현 전략 ···········································76
제4절 대만의 미래사회 전자정부 전략 ······························································78
1. 국가 정보통신기술 전략 ‘i-Taiwan’ 추진 ················································78
2. 미래사회 전자정부 로드맵 추진 계획 ······················································79
제5절 영국의 온라인 공공서비스 선진화 전략 ···················································80
1. 공공서비스 선진화를 위한 정부혁신 추진성과 및 향후 계획 ······················80
2. 대민 서비스 혁신 ··················································································83
제4장 차세대 전자정부의 구성 : 시민참여형 도시거버넌스 ·········································87
제1절 전자정부와 시민사회의 변화 ··································································87
1. 전자정부와 시민참여 ·············································································87
2. 시민사회의 Web 2.0 트렌드 ··································································88
제2절 e거버넌스와 도시거버넌스 ·····································································95
1. 전자정부와 e거버넌스의 의미 ································································95
2. 전자민주주의와 사이버공론장의 역할 ····················································99
3. 바람직한 도시거버넌스 ········································································100
제3절 시민사회의 전망 ··················································································101
제5장 차세대 전자정부의 구성 : 대 시민 인텔리전트 유비쿼터스 서비스비전과 모형 제안 ································································································105
제1절 정보기술 발전과 전자정부 서비스 ·························································105
제2절 전자정부 서비스의 진화 ·······································································106
1. Web 2.0을 활용한 전자정부 서비스 ······················································106
2. Web 3.0과 전자정부 서비스 : 개인화서비스 ··········································111
제3절 인텔리전트 유비쿼터스 서비스 ·····························································112
1. 유비쿼터스 안전(u-Security) 정부 ························································113
2. 유비쿼터스 기술을 이용한 공공장소의 시민서비스 ·································113
제4절 전자정부 공공 서비스의 전망 ································································115
제6장 차세대 전자정부의 구성 : 네트워크 조직 및 프로세스 ····································119
제1절 정보화환경에 따른 정부조직의 변화 ······················································119
제2절 네트워크와 통합 ··················································································120
1. 네트워크 ····························································································120
2. 정보공유와 가상통합 ···········································································122
제3절 프로세스 혁신 ·····················································································124
1. BPR(Business Process Reengineering) ···············································125
2. BPM(Business Process Management) ·················································127
3. IT서비스관리 : ITIL ·············································································129
제4절 전자정부 조직의 전망 ··········································································133
제7장 차세대 전자정부의 구성 : 아키텍처와 인텔리전스 ··········································137
제1절 정보기술 패러다임의 변화와 기술적 요구사항 ········································137
제2절 아키텍처 ·····························································································138
1. 서비스 지향 아키텍처 ··········································································138
2. EA(Enterprise Architecture)/ITA 구축 ·················································141
3. 정보시스템 연계와 정부통합전산센터 ···················································145
4. 공통서비스(Shared Service)로서의 공공정보 인프라 구축 ······················146
