Regional Differences of Chinese Passengers Satisfaction in Incheon International Airport
Researcher's Needs from KISTI Content Curation
Study on U-City Service Issue and Trends based Text Mining - Using the Network Analysis and Information Measure Method -
The Effects of Failed Airline Services on the Complaint and Switching Behavior
Impacts of Digital and Human Knowledge Resources on Customer Response Capability of Customer Service Representatives
Analysis of Customers' Satisfaction Factors Regarding Large Food Court Service
3 Leveled Viewed Classification and Definition of Service Type for SOA
서비스 온톨로지 기반 SOA 개발 방법론*
제 5장 서비스 프로세스관리
An Information Technology Usage Level Assessment Model for Service Industry
Dynamic Management of Service Execution Contexts in Network-based Robots
Association Service Mining using Level Cross Tree
Increasing Business Service Interoperation through the WSDL Extension
제 5 장 서비스 품질 2
KISTI MARKET REPORT Vol.4 Issue 4
Service Innovation By Using Service Blueprinting : A Case Study of Inchon Airport
Resilience Related on Working Period and Work Type of Agents in Call Center
A Study of Development Methodology for Inter-Industry Collaboration Service Model
Analysis and Study for the Technical Direction of Internet of Things (IoT) in the Perspective of the Vehicle with Vehicle-Home IoT Service Cases
A Study of an Instrument Development to Measure of the Service Process
Suggestion for Emotional Labor of Agent in Customer Center : Focusing on Verbal Abuse
A Study on the Measurement Items for Service Model Components
A Study on Characteristics of the Type of Interactive Broadcast Program in Korea
Needs Assessment of Elderly for Community-based Long-Term Care
