A Study on the Determining Factors of Work Stress Coping Strategies of Dental Hygienists

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(1)Journal of Dental Hygiene Science Vol. 2, No. 2, pp. 75~ 83 (2002).

(2) . †. A Study on the Determining Factors of Work Stress Coping Strategies of Dental Hygienists †. Young Suk Yoon. Department of Dental Hygiene, Dongju College, Pusan 604-715, Korea. By extracting the variables related to the work stress generated from dental hygiene, identifying their relationships, this study aims to contribute to academic progress on work stress. The test results of this study are as follows for each hypothesis: 1. Among the work stress sensing factors, role ambiguity showed correlation to the active coping strategy and the passive coping strategy, whereas it did not have any correlation to the evasive reation. However, the physical resource environmental factor showed correlation to the active coping strategy, whereas it did not have any correlation to the other reation. 2. The passive coping strategy, among the work stress coping strategies, influences the role ambiguity, B type, work ambiguity, physical resource environmental factor by about 18.7%. 3. The active coping strategy, among the work stress coping strategies, influences the social support, role ambiguity, work place of health center factor by about 18.9%. 4. The evasive reaction, among the work stress coping strategies, was influenced by only the 36 years old over factor by approximately 4.2%. 5. It was found in all work stress sensing factors that the group with lower social support had a more degree of experiencing stress than the group with higher social support. In case of the behavior pattern, the type A experienced more stress than the type B only in role ambiguity. 6. It was found that the group with the higher social support tended to choose more active coping strategy than the lower social support. In case of behavior pattern, the type B coped more actively than type A in the passive coping strategy.

(3) . Determining factors of work stress, Active, Passive, Evasive coping strategies. . <R : vw,r |, {m m% }~, <#: B> z< [\ 0^ ;3 u: v{L, fr Y < z K<"7 >m,O W \ L . % [\ K<"7B> + ^fm, w + < &'` + m : 2 K 4O {m w + ! 2 q. + K<"7^fm ;> & {m : w !2 3 K<"7^fm 3% ;, 5 O : w z2 l #¡: ¢£2 : . de K<"7 ^fm K<¤ f ;> C + 4, R¥4 ¦§ `: 2 ¨ © ª «¬, 3Q :§ «3D (% &®2 2 ¯°, f8, B>I± ¯U2 l²³ K<{m& ´ªe µM ¶I z ·<4 K<{m & ±¤ 3 u =. ¸ M +E "7^fm, ;>% &' = ¹º a3 M (O 7,.

(4) . Brenner(1978) ! " # $ 50-70% % &' () *+ , -. /012 34 . 5 * /)" 6 7 $ 75% 8 9 :. ;)< &'= ;> ?@ AB C + 6 D "7B>E FG H I J. K<"7 L M NO P3 B>3Q< R, <#: B>S< E T)< ( U2 8VWX B> Y* Z[\ 2 ]^ Y _`X 3a bc: B>E . de fOgh !i< jkl, mno pW= 3Mq rs, fpR <R tW 3 u Gl, vwr Lx< yz, {mKw. 2). 1). 3). †. Corresponding author Tel: 051-200-3483 Fax: 051-201-5420 E-mail: [email protected]. .

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(18) . A Study on the Determining Factors of Work Stress Coping Strategies of Dental Hygienists.

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(27) . A Study on the Determining Factors of Work Stress Coping Strategies of Dental Hygienists. :;<=' 34

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(34) 4 ¢£ ?12 L: f\ 53 \ f ;>ª ? ;>&' T) ?D m¥l F Ó. Ò ¹º + ¢£ ?: L : ¼ 4 ¼ÈÉ2 f ÀO Mìe. Ì;º17\ Ì;¦ G WÂ f,< A<R2 Ï` ä `p <R2 &§ :. de Ì; + &§ : Å fm% 3 &§% vw f&m% 3 &§O » ! Sg< 5 1!2 d . ;> &§ + 6 ;> (O vw, g fm% &§ Mh8 ãä , de º17, m¥ ¢£ &` ?12 -. *+ v² &§ Mh* iM 6 £ ¯1 ?\ ÀO Mì . Ò ¹º +E &§ ; 3 u£ L : ¼ 4 44 ¼ÈÉ2 f ÀO Mì. Kasl \ " + ?@ ¡\ {L ` ß1 À :. ?@ ¡ {LOgh. 1= À\ íj 3ª 5, gÍ\ /4 & fØ 4 {LOgh â(£ I fØé/4 ¡ O Å, àb, Ì;Ý7O Í: ¡, O À ,. : 4 {L¡\ [\ /4 ¡ O Í 8 ó( 1Þ2 3¬ . W8+ 4 11). 12). 13). 14). 15). 16). 17). {L\ Ì;º17, 1 Üß2 3 8 ¤ W 4 Ú`X 4 Ì2 À. Ò ¹º p< K<¤ f,\ ;> 30¡ # + 4 m7{L(3.00) ) \ -. ÀO MìD Õ &§(2.41), ;>mn1 (2.38)9 ) 4\ ÀO =b= ¡ \ ¢£?1(2.26)9. "7, 4 {L K<¤ f, > Í: ªEE k ( 3 u À2 D B> KgÍ G4 rsJ mn4O a3 D K<¤ f ¢£E - RE Ííç2 I 9. % [\ p< rf,2 O : íÎ z ¹º + l2 öç: g4: (¡ 30¡O ¿M À< v: p< 2 I 9. &: ;> pR + Å4 ±vß< fØ4 37 Ý 3<R + be #¡: ¢£2 I± ÅÆI £ I . Ã·< ½8 ¢£2 fØ4 37\ ¡2 p<O ¹§²% <R + Û $²³ ¡< p< ÌR D, 37I: 4R * 4 <R ;}4O 2 ñ YÚ2 l²m. [ fØ4 37\ È : ±v2 ~²%µM O : p< $²m . Ò ¹º + fØ4 37(3.78) RE >4 ?\ À O MìM rf O : Ì ¹º + fØ 4 37 RE >4 F\ ÀO MìM v: p< 3 uò. \ nO S \ ¹º + ¿M kX £ ä =b=. ±v\ ÈM fØ4, ä4, {L4 ¡ `+ ß 1= o= 8!, 1 z2 p:. Y4O Å ± vß\ A ß< B ßO ºÍ. A ß\ 1$ q< Lx/ W ;>I± ?@ ²r< ¯U2 r Y* / gE Þ4D W J ;>{ L sl: YÚ2 Mì ±v4 dt2 3 . B ß\ A ß< YO ?@ W% /2 3 D <B2 1$ 8 ¤` u:e 2 AB

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(36) . A Study on the Determining Factors of Work Stress Coping Strategies of Dental Hygienists. £?1 + A ß K<¤ f B ß K<¤ f, W S \ L À\ A ß f ,\ x4 Ê4O B> ¼ ó L2 8 ãä B> ? µM Ê4 =b L \ L 8 ãä. ¼ÈÉ\ " ¡ : ¢8¯4 < gR4 p< `+ O 8 ¤: ½¾2 pR Å Û ÍÎ <R2 öç: A I . y ¼ÈÉ\ Å d1< &' . Caver & Schieier ä Ñ 2 z ¼ÈÉ< fØ4 37 º 44 ¼ÈÉ {&1< R4 & , Y* g < ØÙ m 4 ¼ÈÉ\ &1< R4 & Õ2 W( . 44 ¼ÈÉ< 4 ¼ÈÉO+ 4Ú4 ÿ* + Ý Â % . Ò ¹º + ¤ ²= ¼ÈÉ2 8ÑO ¼ÈÉ ß2 44 ¼ÈÉ< 4 ¼ÈÉ, 5 ØÙ 4 ¼ÈÉO ß W ¹ºÆIO ÔR Ó. ?@ ä 44O ¼çOü m8 O `p ó 4 4 ¼ÈÉ< Gg4 {LÆ cÚ µM ì *+ ä `p ó 4 ¼ÈÉ, 5 ä`p2 ¹ )8µM µg X\ ØÙ% [\ ½4 8 f ØÙ4 ¼ÈÉO ²Ä I . Ò ¹º p< 30 : ÅÅ ¼ÈÉ # + 4 ¼(3.34), 44 ¼(3.23) 5 ØÙYÚ (2.45) c+O Mì. « K<¤ f,\ B> : yz2 Ñ@ L 44O ä `p ó 8 4 m9 $ L | S \ À O Mì. nO 2198 ¯U K<¤ f 8 ¤`+ ?@ ä 44O ¼çOü m8 O `p ó 44 ¼ÈÉ2 f£ I X = Ò. 17). . Ò ¹º K<¤ f B> + 1H I &'= YÆI, &§ 0í ;> : Ö ä4 6È2 ºç< v² c ) 4²}O+ K<¤ f, L2 l²% + K<"7B > ·n12 ²% E÷2 (m À2 4 O Ó. Ò ¹º + MìT /Ðp< Ô!O R * Õ< [. 1. ;> 30¡# ¢£?1, ;>mn1, &§ ¼½¾ + 4 ¼% 44 ¼ g 4 &2 W (9 ØÙYÚ L : & &§ 6|3 C. 5 4 m7{L¡E ¼½¾ + 44 ¼ g4 &2 W(9M D ¼½¾,\ : &&§ 6|3 C. 2. ;> ¼ÈÉ¡ # 4 ¼ ¢£? 1, Aß ±vß, ;>mn1, 4 m7{L ÆI 2 K ÀO ¿MND, ». 8 18.7% RE À ¿MN. ;> ¼ÈÉ¡# 44 ¼ fØ4 37< ¢£?1 5 >) ÆI 2 K D 5 »8 18.9% RE À ¿MN. 4. ;> ¼ÈÉ¡# ØÙYÚ + 369 ¹8ÆIª 2 K D 5 »8 4.2% < ÀO ¿MN. 5. ;> 30¡ ?@ ¡, + fØ4 37 F\ àb ?\ àb ¢£?1, 4 m7 {L, ;>mn1, &§ + S /: ÀO MìD ±vß L ¢£?1 + A ß B ß 30 S /0: p< ÀO Mì. 6. ;> ¼ÈÉ + fØ37 ?\ àb F \ àb ` ;> S 44O ¼ ÀO MìD ±vß L B ß ±v ß2 K<¤ f, A ß ±vß2 K<¤ f, ;> ` 4O ¼ ÀO ¿MN. ¹ºp< D Õ< [\ i2 :. 1. 3Ò Ià2 Ôä3 , Ó8 ãä ÆI

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(38) E ! ¯12 ö D Ôä _1 ãä Úôm ôÆ : ¥ .E ÃÈe ) 8 Z. 2. ¹º I= ÆI WÂ 3Ó8 ãä ?@ ÆI <&§ Ãe ¿M :§ . Ò ¹º Â: :§ 2 ö 8 3ª K<¤. f, % &'= O m 8 ¤`+ nO \ ¹º W¡ Ò. 3.. . xä\ 2002î v(Ö > Ö2 37 : Àc.. . 1. Brenner M.H.: Stressful Price of Prosperity. Science News, 18: 166, 1978. : . , 31(3): 22-25, 1992. 2. 3. William J, Laurie B: A Critical Incident Stress Debriefing Program for Hospital-Based Health Care Personnel. Health and Social Work, 182: 149-156, 1993. 4. : , , 2001. 5. : type A. B (Achievement Striving) , , 13(1): 203-210, 1992. 6. House J: Occupational stress and coronary heart disease: A Review and theoretical integration. Journal of Health Society Behavior, 15: 12-27, 1974. 7. Davidson MJ, Cooper CL: The extra pressures on woman executives. Personal Management, 49: 11-28, 1980. 8. Latack J: Career Transition within organizations: An Exploratory study of work, nonwork and coping strategies. Organizational Behavior and Human Performance, 34: 296-322, 1984..

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(44) Journal of Dental Hygiene Science Vol. 2, No. 2, pp. 75~83 (2002) 9. Lazarus R, Folkman R: Stress, Appraisal and Coping. Behavioral Science Books, New York, 1984. 10. Beehr TA, Newman JE: Job stress, Employee Health, Organizational Effectiveness: A Facet Analysis, Model and Literature Review. Personal Psychology, 32(4): 665-669, 1978. 11. French JJ, Rogers JW, Cobb S: A Model of Person-Environment Fit. in Coelho GV, Hamburg DA, Adams JF(eds.), Coping and Adaptation. Basic Books, New York, 24, 1974. 12. Margolis BK, Kroes WH: Occupational Stress Strain in McClean A(eds.), Occupational Stress. Thomas, 15-16, 1974. 13. Schermerhorn JR, Hunt JG, Osbon RN: Managing Organizational Behavior(2nd ed.). John Wiley & Sons, New York, 1985. 14. Lyons T: Role Clarity, Need For Clarity, Satisfaction, Tension and Withdrawal. Organizational Behavior Human Performance, 6: 99-110, 1971. 15. Kahn K: Organazational Stress: Studies In Role Conflict and Ambiguity. John wiley and Sons, New York, 1964. 16. Terberg J: Working Women and Cognition, in Beehr T, Bhagat R(ed.), Human Stress and Cognition in Organization: An Integrated Perspective. John wiley & Sons, New York, 245-286, 1985. 17. Kasl SV: When to welcome a new measure. American Journal of Public Health, 74: 106-108, 1984. 18. , : . , 32: 4, 1993. 19. Cohen S, Wills T: Stress, Social Support and The Buffering Hypothesis. Psychological Bulletin, 98: 99-125, 1985. 20. Brief AP, Schuler RS, Van Sell M: Managing Job Stress. Little Brown, 1981.. 345 6 7 89 %:;< = > ?@A&. . BC5: DE FGH IJ< # $. KL

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(64) & ) &*+,, 1996. 21.. (Received October 26, 2002; Accepted December 9, 2002).

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