MOLAB ∙ KRIVET
E. Human resources management (HRM)
6. Retirement support
6.3-3 What kind of authorization does your union have regarding organizational change(integration, abolishment, and rotation of department unit) and downsizing?[C3E06_03_04]
□① Agreement with the union is required
□② Discussed with labor union
□③ Almost no influence
Q6.4 How much is your union involved in HRD and career development(excluding training for the union itself) of the employees?[C3E06_04]
□① There is an agenda of collective bargaining (a joint labor-management conference) and opinions are proposed in the process of corporate HRD planning.
□② There is an agenda of collective bargaining (a joint labor-management conference), but the labor union(a joint labor-management conference) just discusses and approves the corporate HRD plans.
□③ There is an agenda of collective bargaining (a joint labor-management conference), but the labor union(a joint labor-management conference) is not involved in the process of HRD planning.
□④ There is not included in the agenda of collective bargaining (a joint labor-management conference) and the labor union(a joint labor-management conference) is hardly involved in the process of HRD planning.
- Thank you for completing the survey!
■ The following are information to be filled out by the surveyor:
Interviewer name Interview date
Verifier name Verification date
3rd(2009)
Workers
* If you have any questions about this survey, please contact: Seyoung Kang, Intae Park.
Telephone: 02-548-5141 Fax: 02-548-5144 Email:[email protected]
■ Participant Information
Company name Company Phone No.
Address
Workplace(branch․office) name Workplace Phone No.
Workplace Address
Respondent's Name Dept.(Team)
Phone No. Fax No.
e-mail Mobile No.
MOEL & KRIVET
❒Company ID_[W3_id1]_❒Operations ID_[W3_id2]_❒ Dept. (Team) ID_[W3_id3]_❒Respondent ID_[W3_id4]_
Human Capital Corporate Panel Survey For Workers
Dear Survey Participant,
I am ___________, your survey specialist for Korea Data Network Co., Ltd. (KDN)
At the request of the Ministry of Employment and Labor and the Korea Research Institute for Vocational Education & Training, KDN is currently conducting the 6th (2015) Human Capital Corporate Panel Survey focusing on the status of human resources and human resources development in local Korean companies.
The survey results will be used as official national statistics approved by the Korea National Statistical Office in accordance with the Statistics Law Article 18 (Approval No. 38903). Data collected through this survey will be utilized in the establishment of the government's future human resources development policies. In addition, the evaluated data will be provided to participating companies to help them understand the status of their human resources.
We appreciate you taking the time to complete this questionnaire. We unequivocally guarantee that all identification and response data will be treated as CONFIDENTIAL in accordance with the Statistics Law Article 33 and will not be used for any purpose other than this study.
Thank you for your response. A small token of our appreciation will be sent to you.
Sincerely yours,
Da Bbong, Kwon Jeong-Ryeol, Lee
President President
Korea Research Institute for Vocational Education & Training Korea Data Network Co., Ltd.
Q1. When did you join this company? Year ( W301_01 ) Month ( W301_02 ) Q2. Since when have you worked in your current position? Year ( W302_01 ) Month ( W302_02 ) Q3. Please mark with ✔ the past position that you were when you joined this company and your
current position.
Q4. (Except for Production Foreman & Workers) What is your main job in this company? Please select only one and mark ✔ at the number on the following table. [W304] ※ Refer to the User Guide
▶ Selection should be made from A, B, C, D, E, J for the manufacturing industry, B, D, F, G, H, J for finance and banking industry, and A, B, D, I, J for non-financial service industry, respectively.
【Reference】 Jobs and Job descriptions
Type Staff
Assistant Subsection Chief
Assistant
Manager Manager Vice-Director Director Executive Production Foreman (1) Past position
[W303_01] 1 2 3 4 5 6 7 8
(2) Current position
[W303_02] 1 2 3 4 5 6 7 8
<Explanatory Notes>
1. This questionnaire is a recomposition of the workers’ questionnaire used for the survey (the content of the questionnaire is the same). In fact, all 13 questionnaires used for the survey were integrated into one questionnaire for the convenience of the researchers.
2. The questionnaires used for the survey were as follows:
1) Manufacturing Industry (5 questionnaires): Managerial Administration, Administration Staff, Production Foreman, Production Workers;
2) Financial Industry (4 questionnaires): Team Head in Administration, Administration Staff, Team Head in Service Department, Service Department Staff;
3) Non-Financial services (4 questionnaires): Team Head in Administration, Administration Staff, Head in Core Professional Team, Members in Core Professional Team
3. The questionnaire items marked with “(except for ~)” are not for those workers indicated. The questionnaire items marked with “(~only)” are exclusively for those workers indicated.
Jobs In Details
A. Research &
Development
□① Research &
Development (Basic Technology)
□② Research &
Development (Planning &
Management)
B. Sales & Service
□③ Marketing. Sales Planning.
▶Except for the financial industry
□④ Domestic Sales □⑤ Overseas Sales
□⑥ Customer Support (e.g., Call Center)
□⑦ Aftersales Service
C. Engineer □⑧ Production
Management
□⑨ Production
Technology □⑩ Quality Control
D. Administration (Management Support)
□⑪ Strategy Planning
□⑫ HR Management (HR. Training. Labor Union.)
□⑬ Finance.
Accounting.
Bookkeeping.
□⑭ Computation by computer. IT Planning.
Management.
□⑮ PR/IR
□⑯ Legal Affairs.
General Affairs. □⑰ Purchase. Supplies.
Q5. (Except for Production Foreman & Worker) When did you start your current job in this company?
Year ( W305_01 ) Month ( W305_02 ) Q6. The following is about the HR Departmenta) of your company.
⤷& Explanation of Term
a) The HR department is a structure (head office, department, division, team, or section) in charge of the work related to human resources management, specified as HR management, HR development (education & training), Industrial Relations, etc.
Q6-1. Please evaluate the role of HR Departmenta) about each questions.
HR Department Strongly disagree Somewhat disagree agree nor Neither disagree
Somewhat agree
Strongly agree (1)is making a magnificent contribution in establishing
business management strategies. [W306_01] 1 2 3 4 5 (2 significantly affects CEO‘s decision making. [W306_02] 1 2 3 4 5 (3)plays a key role in the sustained improvement and practice
of HR management systems [W306_03] 1 2 3 4 5 (4)leads the company's change and innovation. [W306_04] 1 2 3 4 5
Q6-2. Please evaluate the activities of HR Departmenta) about each questions.
HR Department Strongly disagree Somewhat disagree agree nor Neither disagree
Somewhat agree
Strongly agree
(1)educates and advises heads of departments on HR-related
issues. [W306_05] 1 2 3 4 5
(2)informs employees of HR management systems. [W306_06] 1 2 3 4 5
(3 enjoys the confidence of employees. [W306_07] 1 2 3 4 5 (4)has professional skills in order to perform HR management,
HR development, Industrial Relations, etc. [W306_08] 1 2 3 4 5 Q7. (Exclusion of the Office & Admi. personnel, Service Personnel, Core Professional Team Member,
Production Foreman and Production Worker) How do you rate the professionalism of your
E. Production Skill □⑱ Environmental
Safety □⑲ Quality □⑳ Production
(Manufacture) F. Product Development &
Sales Planning
□㉑ Product Development
□㉒ Marketing (Sales Planning) G. Asset Management &
Investment
□㉓ Asset management
& Investment
H. Service □㉔ Service (Please specify details: )
I. Core Professions
□㉕ Core Professional (Please specify details: )
※ Core professionals are those who contribute most to their clients' value creation, typically including:
- 'Consultants' in consulting firms
- 'Researchers (or developers)' in S/W development companies - 'Lawyers' in law firms
- 'Doctors' in Hospitals - 'CPAs' in accounting firms
- 'Architectural designers' in architectural design companies - 'Matchmakers' in marriage agencies
- 'Lecturers or professors' in education businesses
J. Others □㉖ Others (Please specify details: )
company's personnel in charge of HR functionb)? [W307]
⤷& Explanation of Term
b) HR function refers to HR management related works including personnel management, HR development (education & training), industrial relations, etc.
□① Not competent enough to do their normal HR function by themselves
□② Competent enough to do their normal HR function by themselves
□③ Not only competent enough to do their normal HR function by themselves, but they also deal with some of the work improving HR management systems
□④ Through improving HR management systems, they lead change and innovation of the employees
□⑤ Their success of their innovations in HR management systems serves as a benchmark in the domestic industries.
□⑥ Their success of their innovations in HR management systems serves as a benchmark in the oversea industries.
Q8 (Except for administration, service, core professions team members, and production supervisors and workers) The following are items regarding your company's competence factor levels:
Q8-1 Evaluate the competence level of your human resources.
Q8-2 Evaluate the competence level of the internal process competence.
▶ Answer for manufacturing industry only when it comes to (5) Reduction of defects and enhancement of production yield for the internal process competence
Q8-3 Evaluate the competence level of customer service.
Human resources competence factor
Much lower than the average in the industry
Slightly lower than the average
in the industry
Average in the industry
Slightly higher than the average in the industry
Much higher than the average in the industry
(1) Overall competence of human resources[W308_01] 1 2 3 4 5
(2) Acquisition of elites[W308_02] 1 2 3 4 5
(3) Organization of a trusting community[W308_03] 1 2 3 4 5
(4) Leadership of management[W308_04] 1 2 3 4 5
Internal process competence factor
Much lower than the average in the industry
Slightly lower than the average in the industry
Average in the industry
Slightly higher than the average in the industry
Much higher than the average in the industry (1) New product (service) development capability
[W308_05] 1 2 3 4 5
(2) Streamlining and simplification of the work process
[W308_06] 1 2 3 4 5
(3) Securing competitive advantage by cost reduction of the products (services)[W308_07] 1 2 3 4 5
(4) Product (service) quality[W308_08] 1 2 3 4 5
(5) Reduction of defects and enhancement of production yield
[W308_09] 1 2 3 4 5
Customer service competence factor
Much lower than the average in
Slightly lower than the average in
Average in the industry
Slightly higher than the average in
Much higher than the average in
Q9 (Exclusion of the Office & Admi. personnel, Service Personnel, Core Professional Team Member, Production Foreman and Production Worker) Please evaluate the competitiveness of your company's human resources by each sector.
▶ Please select from (1), (2), (3), (4), (5) for manufacturing industry, from (2), (4), (6), (7) for finance industry, from (1), (2), (4), (8) for non-financial service industries.
Employees
Much lower than
industry average
Slightly lower than
industry average
Industry average
Slightly higher than industry average
Much higher
than industry average
AvailableNot
(1) R&D & Technology [W309_01] 1 2 3 4 5 8
(2) Sales & Servicea) [W309_02] 1 2 3 4 5 8
(3)Engineer(Production/Manufacturing) [W309_03] 1 2 3 4 5 8
(4)Administration(Management support)b)
[W309_04] 1 2 3 4 5 8 (5) Productionc) [W309_05] 1 2 3 4 5 8 (6) Product development & sales planning
[W309_06] 1 2 3 4 5 8
(7) Asset management & investment [W309_07] 1 2 3 4 5 8
(8) Core professionalsd) [W309_08] 1 2 3 4 5 8
⤷& Explanation of Term
a) Sales & service employees are involved in Sales, Marketing, Sales Planning, Warrantee, etc.
b) Administration(Management support) means areas such as strategy/planning, HR/industrial relations/general administration, legal affairs, finance/accounting, IT, purchase/materials, public relations/investor relations, audit, emergency planning, etc.
c) Production employees include those personnel who work in the production lines and make direct contribution to the goods manufacturing, and simple task labor.
d) Core professionals are the personnel with core talents who make the most crucial contributions to the value creation of customer service.
Typical examples are as follows:
- Consultants in consulting firms - Researchers(or developers)in S/W development firms
- Lawyers in law firms - Doctors in hospitals
- Accountants in accounting firms
- Architectural designers in architectural design companies
- Couple managers in marriage information firms - Lecturers, professors in education institutes
Q10 (Exclusion of the Office & Admi. personnel, Service Personnel, Core Professional Team Member, Production Foreman and Production Worker) Do you have access to your team members' performance evaluation results?[W310_01]
the industry the industry the industry the industry (1) Quick response to customer demands (delivery,
aftersales service, etc.)[W308_10] 1 2 3 4 5
(2) Product (service) diversity[W308_11] 1 2 3 4 5
(3) New customer attraction[W308_12] 1 2 3 4 5
(4) Key customer retention rate[W308_13] 1 2 3 4 5
(5) Brand image enhancement and management
[W308_14] 1 2 3 4 5
□① Yes ☞ Go to Q 10-1 □② No ☞ Go to Q 11
Q 10-1 (Exclusion of the Office & Admi. personnel, Service Personnel, Core Professional Team Member, Production Foreman and Production Worker) In what way do you inform your team members of their performance evaluation results?[W310_02]
□① Performance evaluation results are not disclosed to any of the team members.
□② Performance evaluation results are individually disclosed only upon request.
□③ Performance evaluation results are individually disclosed only upon request, and are followed by consultation.
□④ Performance evaluation results are disclosed to all team members.
□⑤ Performance evaluation results are given to all team members and are followed by consultation.
Q11 Please answer the questions regarding on your participation in the training programs by method for which you have attended or received in 2008.
▶ 1) With regard to "Your participation", in the case that a HR development programme is not in operation, please mark ✔ at "No".
▶ 2) Recruits of 2009should answer with the 2009 status in mind.
HR development method
1)Your participation 2) Effect on your job performance ability (only answer when you participated)
yes no Almost
no effect
Low
effect Middle effect High
effect
(1)Collective internal training [W311_01/W311_02] 1 2 1 2 3 4
(2)Collective external training [W311_03/W311_04] 1 2 1 2 3 4
(3)E-learning [W311_05/W311_06] 1 2 1 2 3 4 (4)Correspondence training(Reading correspondence
training) [W311_07/W311_08] 1 2 1 2 3 4
(5)Domestic training [W311_09/W311_10] 1 2 1 2 3 4
(6)Overseas training [W311_11/W311_12] 1 2 1 2 3 4
(7)Technology know-how support from
external(contract) companies [W311_13/W311_14] 1 2 1 2 3 4
Q12 For how many days did you participate in your company's official training (except for Internet learning, learning by correspondence) in 2008?
▶ Recruits of 2009 should answer with the 2009 status in mind. [W312]
□① 0 day □② 1-3 days □③ 4-6 days □④ 7-9 days □⑤ 10-12 days
□⑥ 13-15 days □⑦ 16-18 days □⑧ 19-21 days □⑨ 22-24 days □⑩ 25-27 days
□⑪ 28-30 days □⑫ 31-60 days □⑬ 61 days or longer
Q13 Mark the description that applies (✔) for the company's official training outside your team (or department).
Company's official training Totally
disagree Slightly
disagree Neutral Slightly agree
Fully agree
Q14 Please respond to the status of the HR development methods given below that were used in 2008.
▶ 1) With regard to "Your participation", in the case that a HR development programme is not in operation, please mark ✔ at "No".
▶ 2) Recruits of 2009 should answer with the 2009 status in mind
HR development method
1)Your
participation 2) Effect on your job performance (answer only when you participated) yes no not at
all little not much
consider ably much
a great deal (1)Learning by interaction between coworkers,
seniors and followers [W314_01] 1 2 3 4 5
(2)Learn by yourself through work [W314_02] 1 2 3 4 5
(3)Career Development Planning [W314_03/W314_04] 1 2 1 2 3 4 5
(4)Training vacation (financial aid and vacation from the company to
develop individual employee's) [W314_05/W314_06] 1 2 1 2 3 4 5
(5)Mentoring or Coaching [W314_07/W314_08] 1 2 1 2 3 4 5
(6)Study group(small group) [W314_09/W314_10] 1 2 1 2 3 4 5
(7)OJT [W314_11/W314_12] 1 2 1 2 3 4 5
(8)Job rotation [W314_13/W314_14] 1 2 1 2 3 4 5
(9)Sugestion Making System [W314_15/W314_16] 1 2 1 2 3 4 5
(10)Knowledge Mileage Program [W314_17/W314_18] 1 2 1 2 3 4 5
(11)QC [W314_19/W314_20] 1 2 1 2 3 4 5
(12)TQM & Process improvement team
[W314_21/W314_22] 1 2 1 2 3 4 5
(13)6-sigma [W314_23/W314_24] 1 2 1 2 3 4 5
Q15 Please answer your participation in the self-driven education program supported by the company, in 2008.
▶ 1) With regard to "Your participation", in the case that a HR development programme is not in operation, please mark ✔ at "No".
▶ 2) Recruits of 2009 should answer with the 2009 status in mind.
Supporting program for self-development education (tuition, time)
1)Your
participation 2) Effect on your job performance ability (only answer when you participated)
yes no Almost no
effect Low
effect Middle effect High
effect (1) Private institution(online or by mail included)tuition
fee supporting program [W315_01/W315_02] 1 2 1 2 3 4
(2) Local university tuition supporting program
[W315_03/W315_04] 1 2 1 2 3 4 (3) Local graduate school tuition supporting program
[W315_05/W315_06] 1 2 1 2 3 4 (4) Overseas graduate school advanced degree
supporting program [W315_07/W314_08] 1 2 1 2 3 4
1) My company provides adequate training[W313_01] 1 2 3 4 5
2) M y com pany provides equal training opportunities to all em ployees[ W 3 1 3 _ 0 2 ] 1 2 3 4 5
3) My company's employees are eager to be trained [W313_03] 1 2 3 4 5
4) My company's training is relevant to our jobs[W313_04] 1 2 3 4 5
5) My company's training is readily applicable to our jobs[W313_05] 1 2 3 4 5
Q16 In what typical way do you participate in a training program provided by your company? [W_316]
□① In pursuant to company policy.
□② Following the order of my supervisor.
□③ Based on consultation with my supervisor once I have applied for a certain program of my preference.
□④ Totally upon my autonomy.
□⑤ Others(Please details: )
Q17 (Production supervisors and workers only) Since you joined this company, how many work groups have you worked for?
( W317 ) work groups
Q18 (Production supervisors and workers only) Answer the following question regarding your skill level at the time of joining this company and at present:
Q19 Which among the qualifications you have is relevant to your current job? [W319]
□① Yes ☞ Go to Q20 □② No ☞ Go to Q21
Q20 Specify the name, grade, and year acquired for the qualification that is most relevant to your current job among your qualifications.
(1) Qualification (W320_01 – W320_03) (2) Year acquired Year ( W320_04 ) Q20-1 What type of license is the qualification above? [W320_05]
□① National qualification (individual acts)
□② National technical qualification
□③ Certified private qualification
□④ Private qualification
□⑤ Ministry of Employment and Labor-certified in-firm qualification
□⑥ In-firm qualification (non-Ministry of Employment and Labor-certified in-firm
Type Simple labor Intern Simple
techniciana)
Skilled simple technicianb)
Multifaceted technicianc)
Skilled multifaceted techniciand)
Technical multifaceted techniciane) (1) Past skill level
[W318_01] 1 2 3 4 5 6 7
(2) Current level
[W318_02] 1 2 3 4 5 6 7
v If there is no group, consider your line or minimal unit of your production site management when answering.
⤷& Terminology
a) Simple technician means a worker with one function only
b) Skilled simple technician means a worker who is more skilled than a simple technician c) Multifaceted technician means a worker with multiple functions
b) Skilled multifaceted technician means a worker who is more skilled than a multifaceted technician e) Technical multifaceted technician means a worker who is skilled in multiple functions and
equipped with theoretical knowledge and comprehensive judgment capabilities
qualification)
□⑦ Overseas qualification
Q20-2 How much did this license enhance your work capability? [W320_06]
□① Rarely □② Slightly □③ Somewhat □④ A lot
Q20-3 What is the most important application of the license above? [W320_07]
□① Promotion in this company
□② Employment retention in this company
□③ New job search (find a job or relocation)
□④ Work capability enhancement or certification
□⑤ Others (Please specify details: ※Refer to the code book)
Q21 To which category stated below does your knowledge or skills, you have acquired from your current workplace, belong? [W321]
□① Useful in current company employed only, and not in other companies
□② Useful in current company employed as well as in other companies within the same industry
□③ Useful for the same type of job position regardless of industry classification
□④ Useful in any industry or job position
□⑤ Have not obtained any specific knowledge or skills in current company employed.
Q22 What is the nature of your current job? [W322]
□① Daily and routine work □② exceptional things occasionally occur
□③ exceptional things often occur □④ full of uncertainty
Q23 How well do you understand the overall work process of your company? [W323]
□① able to understand the overall work process of the company
□② able to understand the work process of your team (department) and related one
□③ able to fully understand the work process of your team (department) only
□④ able to somewhat understand the work process of your team (department) only
Q24 (Exclusion of the Office & Admi. personnel, Service Personnel, Core Professional Team Member, Production Foreman and Production Worker) Please mark with ✔ that best applies to the following statements about your team members(or department members).
Statements Strongly
disagree Somewh
at disagree
Neither agree nor disagree
Somewh at agree Strongly
agree (1)They actively participate in team problem solving and decision making
[W324_01] 1 2 3 4 5 (2)They are able to get access to various experiences with a variety of
jobs and responsibilities within the team [W324_02] 1 2 3 4 5 (3)Plenty of autonomy enables them to show initiative in performing
their work [W324_03] 1 2 3 4 5 (4)Cooperation and trust relationships are established in the team
[W324_04] 1 2 3 4 5 (5)Generally they are competent and well experienced so that they can
do a variety of jobs (more than two) [W324_05] 1 2 3 4 5 (6)They have a good communication within a team [Team Head in
service department: in a branch office] between team members [Team Head in service department: staffs in a branch office] [W324_06]
1 2 3 4 5
Q25 (Please answer only for the Production Foreman) How much autonomy do you have at your work team in terms of the following issues?
Issues Almost no
autonomy Autonomy to
some extent Considerable
autonomy Complete autonomy (1) Decision of work load [W325_01] 1 2 3 4 (2) Decision of how to performance [W325_02] 1 2 3 4
(3) Decision of the speed of work performance [W325_03] 1 2 3 4
(4) Decision of working hours (overtime work, etc.) [W325_04] 1 2 3 4
(5) Work arrangement in the work unit [W325_05] 1 2 3 4 (6) Work rotation in the work unit [W325_06] 1 2 3 4 (7) Training for each work unit [W325_07] 1 2 3 4 (8) Employment of workers for the unit [W325_08] 1 2 3 4 Q26 Please mark with ✔ that best applies to your company's human resources commitment.
Statements disagreeStrongly Somewhat disagree agree nor Neither disagree
Somewhat agree Strongly
agree (1)My company is offering preferential treatment to human
resources [W326_01] 1 2 3 4 5 (2)My company's senior manager has clear vision as to the
human resources development. [W326_02] 1 2 3 4 5 (3)My company's senior manager emphasizes the importance
of human resources as often as possible. [W326_03] 1 2 3 4 5 Q27 Please mark with ✔ that best applies to your company's communication and reliability
Statements disagreeStrongly Somewhat disagree agree nor Neither disagree
Somewhat agree Strongly
agree (1)My company is offering full information of company's
current status through either business strategies or the
financial performances [W327_01] 1 2 3 4 5 (2)I can freely express my opinion to my seniors [W327_02] 1 2 3 4 5 (3)My company is enjoys good inter-department
communication [W327_03] 1 2 3 4 5 (4)People in my company are minimally trusted except a few
with whom I have been acquainted. [W327_04] 1 2 3 4 5 (5)Evaluation and compensation in my company is meted out
fairly. [W327_05] 1 2 3 4 5 (6)My company's senior management is trustworthy and
leading in every respect. [W327_06] 1 2 3 4 5 Q28 Please mark with ✔ the number regarding your in-company culture.
Statements disagreeStrongly Somewhat disagree agree nor Neither disagree
Somewhat agree Strongly
agree (1)My company is afraid of change and reluctant to make new
attempts. [W328_01] 1 2 3 4 5 (2)My company makes appropriate compensation for innovative
efforts [W328_02] 1 2 3 4 5 (3)My company prioritizes customer satisfaction over internal
efficiency or regulations. [W328_03] 1 2 3 4 5 (4)My company appreciates creative persons over devoted
persons. [W328_04] 1 2 3 4 5