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A Job Stress Model of Workers in Fashion and Textile Industries

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(1)‚“~~Öë²æ *7² *1^, 2005 _\¢^a. J. Kor. Soc. Cloth. Ind. Vol. 7, No. 1, pp.33-40(2005). RFN~8ë «Ò¶~ çZÊÞ.Ê Îž. ;%\ Á.z? 1). 1) 2). 2). ê«v N~î+* ^v ~~"’². A Job Stress Model of Workers in Fashion and Textile Industries 1). Kwang-Hee Park. 2). and Hwa-Sook Yoo. 1) Dept. of Fashion Marketing, Keimyung University, Daegu, Korea 2) Research Institute of Clothing & Textiles, Yonsei University, Seoul, Korea.      

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(10)                        job stress model. 1.. * V. ~& ®ºæö V¢ ¢æº–(FV*, 1990), ' Öëî <  ®º ßW f Bž "æ~ã~ ºž j :ÞÚ çZÊ Þ.Êö 'Ëj ~æ‚ *® çZÊÞ.Êö ‚ ¯Î ž š ¾J ®b–, RFÖë «Ò¶ ~ çZÊÞ.Ê¢ ; {~² 2k~V *šBº š j &çb‚ ‚ Κ jº~ ² >º ©š . V¢B RFN~Öë «Ò¶~ çZÊÞ.Ê ö &‚ šš¢ ËçÊ Öë*Ëö ‚Ï>V *šBº R FN~Öë «Ò¶ j &çb‚ ~' 5 ¯ÿ' æ>¢ «~º çZÊÞ.Ê Îžš jº~  '>Ú  \ö Bº š‚ ΞJê 5 ¦Ãj ~¶ ‚ .. ‚~ ‚“RFN~Öëj ~ Öë~ã~ kzº Öë ’Wö ö² pªìº {;j &š «Ò¶ f çZÊÞ.Ê ¢ Aj ©b‚ º/>–, šº Bž~ ښ;, ;'ž n ; 5 ëZ>¯ö ¾‚ 'Ëj V ©b‚ .çB . *&ž ~ î÷ 7 £ 50-70%& ÊÞ.Êf >Ú ®  æ'B ©¾"(Brenner, 1978) ÊÞ.ʺ Bž~ š;ö '‚ 'Ë j ~, çZò— Bž~ ëZ>¯j 6²* Vë~ ã '‚ÿj *»Ê Vë~ W z ¾j& «Ò¶ 𠳂 Öë~ B*öê 'Ëj ‚   . V¢B çZÊÞ.Ê ¢ ꮲ  š~ R:ž ššf Î'ž Ò¢ *š ©š *B>º ¢>zB \Κ jº~ . çZÊÞ.Ê Îžö ‚ \& ô𠮿ò ÒÏB ÏÚf BLš ;{~æ p–¾, çZWö ~º 'Ëj –Ò‚  \& ç&'b‚ 'f ޚ . $‚ çË*Ëö Òφ > ®º ~' æ>f ¯ÿ' æ>¢ b~ –Ò‚ \& '  º*& ' ǚB *Ëö 'w~º –º ZÒ& ® . Κ¦ š†j \–z‚ ©š  š†ö &‚ \Ú' š C𢠆 > ® . Ξ~ ÒϦº B'b‚ Òφ &. 2.. šV 8ã. çZÊÞ.Ê *L \Ξ çZÊÞ.ʺ \6ö V¢ ·~² VF>Ú Ò~ öBº ÚÊ ß;º\ö &‚ Ú~ jß;' >wb‚,  ÒöBº æ'B º\f >wËK*~ ®;'ž Ö‚, ¯ ÿ 6öBº ~ã Bž~ ¦'ê‚ 2kB . Beehr & Newman(1978)f çZÊÞ.ʦ çZNºž «ëö~ WϚ ç^·Ï~ GÚf ;j ;çVËöB ½ Ú¾² ~Jº ç¢ ~&b– Blau(1981)º çZº\& B ž~ >wËKj .~ š ~ Қö ;š æ pº Ö  ¢Ú¾º ©š¢ ~& . V¢B çZÊÞ.ʦ 'çZ 5 2.1.. Corresponding author; Kwang-Hee Park Tel. +82-53-620-2223, Fax. +82-53-620-2223 E-mail: [email protected]. 33.

(11) 34. ‚“~~Öë²æ *7² *1^, 2005j. çZf NB çZ~ã Bž~ VF, ËK, »\f~ ®; $º ¦'ö ~š B>º Bž~ ž, 6;, çö ~š 'Ëj Aº Ú' ®;ç'¢ † > ® . çZÊÞ.Êö &‚ \Ξf 76j vº ºžö V¢ Bž7 7"Ξ, ~ã7 7"Ξ, Bž-~ã ۏ7" Î ž‚ \ª† > ® (fVC, 1994). Ñ, Bž7~ 7"Î žf çZÊÞ.Êö &‚ Bž~ æz 5 >wö .6j z . &R'ž ¶º Selye(1956)ž– º z' >&öB ç ZÊÞ.Ê¢ ªC‚ z'Ξj ÒÏ~& . <ö Ú Îž, *RΞ, Parker & Decotiis(1983)Ξ, Schuler (1985) ~ ÿ'Ξ š ® . ~, ~ã7~ 7"Ξ‚ ¶-7"Ξ Ò²' ~ã Κ &R'š . ¶-7"Ξf çZÊÞ.Ê¢ ëãæ> ‚ Bž>wj «³æ>‚ º–, çòb‚ ÊÞ.Ê¢ ž ~º 6š ® (Mathews, 1982). Ò²' ~ãΞf çZ ÊÞ.Ê& Ò²~ã N>Ú B‚  º Ξ‚ ò— š¾ WGšj J~æ pj çZÊÞ.Ê \ö '.~æ pf ©b‚ *">î (FrenchÁKahn, 1962). q, ~ã-Bž ۏ7"Κ . šº çZÊÞ.Ê šš ö ®ÚB Bž ~ãj Žþ J~º ©b‚, Beehr & Newman(1978)Ξ, Steers et al.(1981)Ξ, Vš Ξ ~ š †', ç&', ãþ' ª¢¢ Îv

(12) ŽÎ Ivancevich & Matteson(1986)~ ۏΚ š‚ 7"O»j ~ ® . F¯Îž f "'ž Nš& ®V 7"O», öž" Ö"æž, –.æž~ Nš š ®j öš . ‚"öº ۏОš ôš ææ> ®b¾ Ξæ> ê {;>æ p~b–. Ã’¢ ۂ ¦Ãêö ® .  ’öBº çZÊÞ. Ê¢ Bž" ~ã*~ &êöB J~æ‚ ~ã-Bž ۏ7 "Ξj j~& . 7öBê Ivancevich & Matteson (1986)Κ Ö"Nöj ^ >wb‚ ’ª~& –ç~ W" Nöj ;–‚ 6öB  ’Ï'ö ¦>æ‚ š Î;j j Ï, Vb‚ ~ ã' –ç' GšöB 'Ï&Ë ~êƒ  Bz~ ÒÏ~& . çZÊÞ.Ê F*ºž ûê çZÊÞ.Ê FBºž" ûêê çZÊÞ.Ê ’Ξ" îR&æ‚ 7"O»ö V¢ š² æ'>Ú z . ÊÞ.Ê FBºžf ÊÞ.Ê¢ ¢bÒ > ®º –ç~ã~ ßW, .N $º –š ‚ ’ö V¢ ª~OöB Nšº ®æò "‚ C&ê FBºžf bÒ' ~㺞(š«Ï ž, 1991; šÒc ž, 1997), çZºž(HackmanÁOldham, 1975; BeehrÁNewman, 1978; ParkerÁDecotiis, 1983), †ºž(Jamal, 1997; ;ßÞ, 2001), ãKBBºž(Brook, 1973; PrichardÁKarasick, 1973; ;W>, 1999; ;'ò, 1999), –çª*Vºž(Anderson, 1976; Gibson et al., 1985; ·ê~, 1994; 'C, 1997) šî . çZÊÞ.Ê Ö"æžöº çZÊÞ.Ê ûê/>w(Ò' ûê, Ò' ûê, ¯*' ûê)(BeehrÁNewman, 1978; ' 2.2.. C, 1997; ;'ò, 1999), çZÊÞ.Ê Î"("&' Î", ¯ÿ ' Î", žæ' Î", Ú' Î", –çÎ")(Gibson et al., 1985), çZò—, šç 5 Ö"WË, çZÖ«, çZW"(Jamal, 1984; Î'Ö, 1992) š ¶" Þ/>î .  ’öBº ç ZÊÞ.Ê FBºžö Vž Ö"æ>‚, ÊÞ.Ê ûê(Ò 'ûê, Ò'ûê, ¯ÿ'ûê)¢ G;~&bæ‚ šf &N B>’¢ . Ò ~*"‚ ã ºžÚÚ~. : ~㚾 J  ·ëË~ bî' ғ j a~º–, šº Nê, –« ·ë~㚠k~–¾ *~ F& ìº çöB ®Þj ¶ª r, r2f êÿš ~– ¾, n*š J>æ pf *V~‚ vJæj ¶ªr çZÊ Þ.Ê¢ FB~² B . š«Ï ž(1991), šÒc ž(1997)ê bÒ' ~ã ºžf Ò' ZËö F~‚ 'Ëj ‚  ~ &b– Ivancevich et al.(1982)ê ·ë~㺞š çZÊÞ.Ê ¢ FB‚  ~& . ·ëËö V¢ Nš& ®b¾ RFN~ Vë~ ãÖ Ò/V¾ *.Ê ~ Vê ‚ žš ²r, J bV~‚ ž‚ n*Ò *þ" F* ¦—š ^ > ®b –, RF¢ ¶Ò‚ Ú V& bç~V £ R^‚ ·ë š ôj Nêf –«ö F~š¢ ~– š –š f «Ò¶~ š; $º n*ö 'Ëj † ©b‚ 'B . V¢B   ’öBº ²r^B& ì n*j J‚ ·ëË V~, '‚ F*, Ž}‚ V, ·ëö º Nêf –«j bÒ' ~㺞~ ’Wº²‚ ~b–, š ~㺞f çZÊÞ.Ê FBj ** ©b‚ '~& . V¢B  ’öBº r " ?f &Jj J;~& . &J 1 : bÒ' ~㺞" ÊÞ.Ê ûêº ¦'ž ç&& ê¢çZ¾æâ . ºž :©š. š ºžf çZ"¦~f 5&æ çZ~ î' ß W~ º²¢

(13) Ž‚ . Ñ ®, çZ"¦~º "ë>¯ö jº ‚ *š .Z '–¾, ·š .Z ôf ·' "¦~f "ë j>ö jº‚ VF, æ j <º ®æ á~  ¶ª r ;W>º î' "¦~& ® . Ivancevich et al.(1982), ¶² (1990)ê çZ"¦~º Ò'ûê $º ;' ZË" F~' ž &ê& ®  ~& . v ® çZ~ î' ßW 5&æ ¯, VË ·W, çZ" ÚW, çZ7ºW, çZ¶NW, çZbWf Hackman & Oldham(1975)ö ~š Bn>î . š f 5B~ çZßWš z ôj>ƒ ¯, çZ~ 7ºW, ·W, ¶~W, bW, ¶NWš ôj>ƒ ÊÞ.Ê& ‚~ z ò—Ê#  ~& . ¾ RFN~Vë «Ò¶ ö² çZ7ºW" VË · Wf çZÊÞ.Êf ;'&ê¢ &î ©b‚ 'B . VË. ·Wf çZ& ·ë¶‚ ~. ~ VF" ËKj B>† > ®º V²¢ B~º ;êš çZ7ºWf æž~ ‚ ö çZ& 'Ëj ~º ;ê¢ ~‚ . Bž~ çZ& æ žö² 'Ëj † ò¢ 7º~ çZ >¯ V˚ º ’F r 𢠶j *~ V²‚ ž† >ê ®æò "ê‚ æ" ãþj º’~º çb‚ ž† >ê ® . Schuler.

(14) R.N~8ë «Ò¶~ çZÊÞ.Ê Îž (1980)º Bžš çj V²‚ ¶ö, B£ $º º’çb ‚ ¶öö V¢ ÊÞ.Ê Ö"& 3;'¢ >ê ® ¦;' ¢ > ®b–,  ç šÖš ®{ ~ Ö"& 7º† r ÊÞ.Ê& ôš BB  ~& . RFN~&N Vëf & ڂ 7²Vëb‚ ëZªš ‚ šÚ^ ‚Ò²š  ¦ ^~ ¢j ~º–, šö ¿ z ôf æ" VFj j º‚ ~ çZ~ '˚ ֒  æ'‚ š «Ò¶º  çZ¢ V² º Vë~ "ê‚ º’‚ Aj  ÊÞ.Ê¢ FB† ©b‚ '‚ . æ‚ ·'/î' çZ"¦~, çZ7ºW, VË ·Wf Ê Þ.Ê ûêö ;' 'Ëj Ò çZ¶NW, çZ"ÚW" ç ZbWf ¦' 'Ëj † ©b‚ .ç>¾ æž ~ &êO Ë ®¢~‚ Ξ ¦Ã çZ¶NW, çZ"ÚW, çZbWf 6>z~ ÒÏ~& . &Jf r" ?š J;~& . &J 2 : çZºžf ÊÞ.Ê ûêf ;'ž ç&&ê¢ ¾ æâ V©š. ºž .: †f –ç~ çZ*~ö V¢ Bžö² "Úæ º æž~ V&¯ÿb‚ ;~>–, ^ º²ö ~š çZÊÞ. Ê¢ FB† > ® . Ñ, †.ž– šº †>¯¶& çÏ>º vB šç~ †çö ÿö ¾š®  æ'~º çöB BB . ~, †Î^Wf V&>º †¯ÿö &š «W~æ p–¾ bÿB ;& ®j r .¾B . q, †&šÏêº Ú' j‚Wz‚ ž‚ ²¾ †¢š ìº çž ·' ‚Ï" ;'b‚ jZ ¶š ìº çZ¢ † r B~º î' ‚Ïš ® . †." †Î^Wf †>¯¶& ªZ¢ j>~º © j ïº ã˚ ®b– š‚žš Bžf ÏRWf Ö'š ¶ ~º »’¢ Û{A² >Ú ÊÞ.Ê¢ ãþ‚ . $‚ ž *f ž¦¶š .Z ô–¾ 'j r ÊÞ.Ê¢ ¶¢º–  †&šÏêº ¶š .Z 'f çB ¶ö &‚ Bž» ’¢ ϗÊæ ᚠÊÞ.Ê¢ FBÎ (Schuler, 1980). š š†f Ã’ (French, 1974; FrenchÁCaplan, 1973; Jamal, 1997; ;ßÞ, 2001)j ۚ «>, †.,  †Î^W, †&šÏêº çZÊÞ.Êf ;'ž &ê¢ <º.  ~& . V¢B r" ?f &Jj J;~& . &J 3 : †ºžf ÊÞ.Ê ûêf ;'ž ç&&ê¢ ¾ æâ`穚. ª*8ºž : –çª*V¦ –çÚö &‚ ’Wö ~ «'š "&'ž Bvb‚ –çÚ~ ç' º²f ’Wö ~ Bž' º²& ֏>Ú ;WB (Fz?Á;7\, 2003). Likert(1967)º ʂ 4š†öB 7&æ –çª*V Ö;æ> ¢ ,  ’öBº  7 çZæ>ö ~š ôf 'Ë j Ab– &Ë n®~² ÒÏB Òz£";(êö' Òz£), ~ÒÖ;^W, &ž&êæ>òj j~& . Òz£";f çÒf ¦~*~ &ê& Öf {6j :ûb‚ šÚæ ®º& ¦ö &‚ ’Wö ~ æ'B >wj ~~–   ’öBº  F;7 êö' Òz£j j~& . ~ÒÖ;. 35. ^Wf ~ÒÖ;š ¦B *Ú~ ÷' ^ ~ö šÚæ  ®º&ö &‚ >wš–, &ž&êº ëZ>¯ ";öB « Ò¶ *~ ç^·Ï";j ~~  ’öBº öò‚ & ž&ê¢ º²‚ j~& . Anderson(1976)f Òz ¯ÿš êö'šæ pj r ÊÞ.Ê & B‚  ~& ·ê~(1994)ê çÒf~ ~Ҳۚ Ê Þ.Ê¢ æ'~º– 'Ëj ‚  ~& . French & Caplan (1973)ö Všš ~ÒÖ; ^º ~ˎ, kª6, ¶~, {. W, .GW, "ž~ö &‚ Bž»’f &>æ‚ ÊÞ. Ê¢ 6²Ê, ÿò $º ¦~f <º &ž&êº &ž*~ ž;, >Ï, ïŽö &‚ »’f &NB ©b‚, &ž&ê& ò—Ê#æ pj r ÊÞ.Ê& ¾æÂ  ~& . ~ÒÖ; ^& ' ²*"~'ž Òz£š¢ ¶ª ãÖ, &ž&ê& ®ò—ÊÞ r «Ò¶ f çZÿVç , ÒV& ~, "ž~ 5 ÿòf~ ç^ž;" ?f Bž»’& ².> Ú çZÊÞ.Ê¢ FB~² F ©š . æ‚ êö' Òz £, ¸f ~ÒÖ;^, öò‚ &ž&êº çZÊÞ.ÊFB & ËWj Ô ©b‚ '~ r" ?f &Jj J;~& . &J 4 : –çª*V ºžf ÊÞ.Ê ûêf ¦'ž ç&& ê¢ãK¾æâ **º©š. ž : ãKBBf Bžš ãKÏR¢ J;~ š ¢ W~V *‚ ê³j >ã, –ç~ º’f Bž~ º’& ~F > ®êƒ BB~º ‚ÿš¢ ;~>– š º²‚º  ç, ßê, ãKBB &ËW, çZn;Wj > ® . «Ò¶ º žÿö &‚ >&/¦‚ ç" ßêj Aº– çf ª. " æêb‚ ¾æ¾ ßêf –çÚöB ¶~ šÒ&~ f W6j <² ‚ . ¾ ¦'.‚ ç" 'ö ò— †ò‚ ßêš šÚææ p–¾ .Ö»²f –ç~ λ² ‚ žš çZ~ n;Wj *7Abš Bžf ÊÞ.Ê¢ ãþ † ©š . ãKBBºžf W6, &ž*~ ž;, { W, n;Wö & ‚ Bž»’f &Ë ç7'b‚ &NB © šæ‚ ÊÞ.Êf &NB . Brook(1973), Prichard & Karasick(1973), ;W> (1999)ê ãKBBºžš ÊÞ.Êö F~‚ 'Ëj ‚  ~& . '.‚ ç, 'ö ßêš šÚæ– ãKBB &Ë Wš ¸ çZn;Wš ËB š Bž~ W6, æžb‚ ¦V~ ž;ö &‚ »’, ³¢W" n*Wö &‚ »’š Ï —>Ú çZÊÞ.Ê& FBF &ËWf Ôj ©b‚ 'B . V¢B r" ?f &Jj J;~& . &J 5 : ãKBBºžf ÊÞ.Ê ûêf ¦' ç&&ê¢ ¾æâ ©š. çZÊÞ.ÊûêB çZ9 çZWº –çš C'b‚ G; &˂ ‚ÿ' Ö‚ Öï, ·ë~ î, ;{W, ·ë* ~ ·‚ O»b‚ G ;>–, Liberman et al.(1977)f employee service reviewj BB~ çZö &‚ æ, çZ>¯ËK, ÎNW, ~šWb‚ 2.3..

(15) 36. ‚“~~Öë²æ *7² *1^, 2005j. G;~Vê ~& . çZWº «Ò¶ö ~š Ö;>– –ç Ú'jÏö ç7'ž 'Ëj ~æ‚ çZÊÞ.ʪ¢öB  š ¸b– çZWf çZÊÞ.Ê~ êº j¾ J OËö B ¢~> ® . Ñ, ÊÞ.Ê >&š Ôj rº W¢ B ÊV *š Bžš Êʂ ÿV¢ FBÊJ ~æ‚ çZ W& ¸jæ¾ >&š .Z ¸bš J®J ZË *7j A j W& Ôjê º U; &J(Steers, 1981; 'C, 1997), ~, 'W>&š ¸j>ƒ >¯ 'ê ±jê º çF' ê Ξ(LoweÁMcgrath, 1976), q, Bžš çZÊÞ.Ê¢ Aº çöBº çZ  ¶Ú¾ çZ~ã Îvö ò—~æ áš Ö ]öº çZ 'wKš ²Î>Ú ëZ>¯ËKš ÎÚê º & J(Jamal, 1984; Î'Ö, 1992), ], çZÊÞ.Êf çZW º F~'ž Nš ì º "Ë(Blau, 1981)š ©š .  \º 3Dë«b‚ ª~F ò¢ Bžÿö jš çÚ B& £~ ·ë¶~ "Z~ãê k‚ Þb‚ ž>º RFN~Vë «Ò¶¢ &çb‚ ~&bæ‚, š?f Vë"æ 珚 «Ò¶ ö² ÊÞ.Ê¢ FBÒ öò jî¢ çZj >ê Ú[² ò ©b‚ ºGB . ¯, ÊÞ.ʺ. çZj> ¢ *‚ Bž~ ËKj ¶ç* Ö]öº çZj>¢ á~² † ©b‚ 'B (Anderson, 1976). æ‚ r ?f &Jj J;~& . &J 6 : ÊÞ.Ê ûêº çZWf ¦'ž çê¢ ¾ æâ ©š. Fig. 1.. ·' çZ¦~, î' çZ¦~, çZbW  5ºžb‚ º Â>î .  šž~ æžb‚ bÒ' ~㺞, †ºž, –ç ª*Vºž, ãKBBºžš ¾æÒ . ÊÞ.Ê ûêº ºžªC Ö .ç‚&‚ 3ºžb‚ ¾æÒ . šç~ ºžªC Öf F ¯\ Vj ۚ J;B &Jö Vž \Î;j B~š Fig. 1 ? . „öB Þ/~&š bÒ' ~㺞, –çª*V ºž, ãKBBºžf ÊÞ.Ê ûêö ¦'ž, çZºž † ºžf ;'ž 'Ëj ~º ©b‚ &;>îb–, ÊÞ.Ê û êº çZWö ¦'ž 'Ëj ~º ©b‚ &;>î . šf?š G;Ξö ¾æÂ Bvæž(çZºž, †ºž, – çª*Vºž, ãKBBºž, ÊÞ.Ê ûê) G;æž*~  ê¢ ¦;~V *šB {žºžªCš >îb–, Table 1ö. \Ξ ºžªCö ~šB çZÊÞ.Ê ºž7 çZºžf .ç> î~ 7ºžš jò çZ7ºW/VË ·W, çZ¶NW/"ÚW, 2.4.. Table 1. /;æž~ Ö9 ¦Ã 5 {žºžª+ Ö æž \9 ºž bÒ' ~㺞 çZºž çZ7º9/8Ë ·9 çZ¶N9/"Ú9 ·' çZ¦~ î' çZ¦~ çZbW †ºž †. †Î^9 †&šÏê –çª*8ºž êö' Òz£ ~ÒÖ;^ öò‚ &žê ãKBBºž ßê/çÚê ãKBB&Ë9 çZn;9 ÊÞ.Ê ûê Ò' ûê

(16) Ò' ûê ¯ÿ' ûê çZ9 @ {žºžª+  1.00b‚ ;>îr. **: |t| > 2.58, α=0.01, *: |t| > 1.96, α=0.05. \Ξ.. ^“>. Cron-bach's α. 7 5 4 3 3 2 4 2 4 4 4 4 7 3 2 4 4 4 6. 0.77 0.80 0.84 0.68 0.56 0.68 0.73 0.72 0.63 0.81 0.70 0.70 0.79 0.68 0.50 0.82 0.87 0.83 0.83. º;~ 1.00@ @ 1.00 0.48 0.30 0.36 0.27 0.75 1.00@ 0.70 @ 1.00 0.89 0.71 1.00@ 0.22 0.15 0.91 @ 1.00 0.98 @ 1.00. 8. t. 4.54** 3.80** 4.11** 4.07** 6.88** 7.31** 9.50** 8.87** 1.00 1.00 13.12** 14.02** -.

(17) R.N~8ë «Ò¶~ çZÊÞ.Ê Îž. B* 8 ?š ãKBBºžj Bž‚ Î ºžöB º; ~(λ)8š 0.30šç~ 8𠾿¾ ÎL F~~– $‚ Bvæ ž G;æž*~ ;' $º ¦' ê& ÎL &;* OËb ‚ ¾æÒ . 3.. \O». ¶ò>÷ # ª+ j 3úö BÞ ãçΧêö ²Ò‚ RFN~Vë « Ò¶(~~ëÚ ¢> ÒZö $º 'ëÒö, :¶š., ^ š &, ~~ Ö&N «Ò¶, RFöò, öÒ 5 çb B–ëÚf "ï&ëÚ «Ò¶) j &çb‚ ª~RºÂOö ~š J^æ C 900¦¢ V~&b– 535¦~ J^æ& ²>>î. . š 7 529«~ J^æ& ªCö ÒÏ>î . ¶òªCf SPSS 10.0j šÏ~ ºžªCj ~&b– Öê ¦; j *~ Cronbach~ aê>¢ ÖÂ~& {žºžªC" Î ž ¦Ãj *~ LISREL 8.30j ÒÏ~& . 3.1.. 2002. /;ê\ # .N J^æº çZÊÞ.Ê FBºž, çZÊÞ.Ê ûêf çZ W"ö &‚ ^“b‚ ’W>îb–, ' ^“f ‘*& -æ p (16)’öB ‘ Ö - (66)’ræ~ 66 Likert ¿ê‚ G ;>î, ' ^“ö BB 6> f 8š š>ƒ  ^“~ W˚ . çZʸ º Þ.Ê©j .*~‚. ºž : çZÊÞ.Ê FBºžf C 62^ “b‚ ’W>î ('C, 1997; Î'Ö, 1991; ¶², 1992; ;'ò, 1999). bÒ' ~㺞(Nê, –«, ²r, ·ë*V ~, ~V)f 7^“b‚ G;>î . çZºžf C 20^“ 7 Öê ê>& Ôf 3^“j Bž‚ 17^“j "Wª ºžª C" Varimax ²*j ‚ Ö" 5ºž(çZ7ºW/VË · W, çZ¶NW/"ÚW, ·' çZ"¦~, î' çZ"¦~, ç ZbW)š ºÂ>îb–, *Ú ªÖ~ 64.6~¢ J«~& . º ž ¦~ïf 0.55šçšî . †ºžf 10^“j ºž ªC‚ Ö" 3B ºžš ºÂ> îb– *Ú ªÖ~ 59.2%¢ J«~&b– ºÂB ºžf  †., †Î^W, †&šÏê šî . ºž¦~ïf 0.46 šçšî . –çª*Vºžf 12^“b‚ G;>îb–, ºžªC Ö" 3B ºžš ºÂ>î *Ú ªÖ~ 58.6%¢ J«~& . ºÂ B ºžf Likert(1967)& Bn‚ 3ºžž êö' Òz£, ~Ò Ö;^, öò‚ &ž&ê b‚ ¾æÒb–, ºž¦~ïf 0.49 šçšî . ãKBBºžf C 13^“ 7 Öê ê>& Ôf 1^“j Bž‚ 12^“j ºž ªC‚ Ö" 3ºžš ºÂ>îb– * Ú ªÖ~ 54.6~¢ J«~& ºÂ ºžf ßê/çÚê, ã KBB&ËW, çZn;Wšî . ºž¦~ïf 0.43šçšî. . 3.2.. 37. çZÊÞ.Ê ûê : çZÊÞ.Ê~ Ö"æžb‚B çZÊ Þ.Ê ûêº 1N' Ö"‚, çZW"º çZÊÞ.Ê ûêö ~𠾿¾º 2N' Ö"¢ ~~–, çZÊÞ.Ê ûêº çZÊÞ.Êö ~𠾿¾º Bž' >wb‚ F¯’(' C, 1997; ;'ò, 1999; Beehr et al., 1978)öB ÒÏB 12 ^“ö ~š G;>î . ºžªCö ~š Ò', Ò', ¯ ÿ' ûê& ºÂ>îb– ºž¦~ïf 0.56 šçšî 3 º žšçZ*Ú 69.2%¢ J«~& . 9ªÖ~ : çZW"º –ç’Wö~ çZ& Ú¶ ;ê W 'b‚ W>îºæ~ ¦¢ ~~–, Liberman et al. (1977)š çZW" G;j *š BB‚ ESR(Employee Service Review) systemö V¢ çZæ, ÎNW, 7KW, çZ>¯Ë K*žC ß6^“ö ~š G;>î . 9 : Bž' ßWf Wê, Öb¦, vG>&,  _, ë«, ëZÚÏ, ç* 5 "Z>  8B~ F ; ^“b ‚ ’W>î . Bž' ßWf çZÊÞ.Ê ºž, ûê 5 ç ZW"ö 'Ëj ~º "ºæžš (;7\ÁFz?, 2003). ¾ Ξf ºž, >w, Ö" ö &‚ &ê¢ ‚‚ © b‚ ã'–ç' GšöB Ϛ~² 'Ï&Ë~êƒ ~ · ‚ RF&Në«öB 9² ‚Ï>¶ ºž, >w(ûê) 5 Ö"(çZW")æ> Nöb‚ ’ª, Bz~º– "K~ B ž' ßWf –.æ>‚B j~æ p~ . –Ò&ç¶~ ß9 –Ò&ç¶~ ßWj ÚÚš WêöBº W~ jN (58.4%)𠏲 ¾æÒb–, Öb¦öBº bš 51.5%&, Kf v $º &v žë¶~ jNš 90%¢ Næ~ &b–, _öBº 20&& 50%¢ Næ~& . «Ò~º ë« f ~~B–ë(43.1%)š &Ë ô~b–  rb‚ çbB– ëb‚ ¾æÒ, çZÚÏf B®Ö&N¦ª~ jN(41.2%) š, "Z>º 1j~3jš Næ~º jN(25.9%)š &Ë ¸~ , ç*öBº ¢>Òö(59.2%)~ jN𠏲 ¾æÒ . 3.3.. 4.. \Ö # š+. G;ê’ö &‚ Öêº G;“Ï*~ Ú' ¢&Wj ¾ æÚº Cronbach's αê>¢ šÏ~ ¦Ã~& . Cronbach's α8j ÚÚš, &¦ªš 0.6šçj ¾æÚ ® . æ çZ ºž 7~ çZbW" çZn;Wš 0.50b‚ ² 8š Ô b¾ Cronbach's α8š 0.5öB 0.6šš jv' ֆ > ® b– 0.7šçšš Öê& ¸ º Nunnally(1978)~ J«j 6 n† r  ’~ G;ê’ f ֆ > ®  ï&B . $‚ ’–O' ΞöB ~¾~ ºžö 'Úê 3Bšç~ æ >&

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(20) 38. ‚“~~Öë²æ *7² *1^, 2005j. ö Ξ~ Bz¢ *šB ' G;~~ ï8j ÒÏ~& . *Ú'ž Ξ~ 'ê ï&~¢ ÚÚš, χ 8š 46.19(p <0.001)‚ ¸² ¾æÒb¾, V.¦æ>(GFI, Goodness of Fit Index)º 0.97, –;¦æ>(AGFI, Adjusted Goodness of Fit Index)º 0.92, ‚&zB ö²ï¶ßºN(RMR, Root Mean Square Residual)º 0.04‚ ¾æ¾ ’Ξš B¶ò ö ¦‚  " > ® . ’–O;ö &‚ オC Ö"º Fig. 2f Table 2ö B >Ú ®b– &Jö &‚ ¦ÃÖ"º r" ? . ãKBB š ÊÞ.Êûêö ~º ア Bž~º Îv F~‚ © b‚ ¾æÒ . bÒ' ~㺞š ÊÞ.Ê ûêö ¦' 'Ëj † ©b ‚ &;B &J 1f ææ>î . šº bÒ' ~㚠±j>ƒ «ëö ~ ÊÞ.Ê ûê& '² ¾æ¾º ©j ~‚ . çZºžf ÊÞ.Ê ûêö ;''Ëj † ©b‚ &; B &J 2º ææ>î . çZ& .Z ô  ¶¢–¾, çZ & 7º~–¾ ¢j >¯† r jº‚ æš¾ ËKš ¦—~.  ¶ª>ƒ, çZ¢ ¶N'b‚ † > 얾 çZbWš ¯''b‚ ¢Ú¾æ pj>ƒ ÊÞ.Ê ûê& ô𠾿¾º ©j ~‚ . †ºžf ÊÞ.Ê ûêö ;''Ëj † ©b‚ &; B &J 3f ææ>î . †., †Î^W, †&šÏê 2. Fig. 2.. Ξ ¦Ã.. \&Jö R ªCÖ~ º£ \&J º;~ R&z* º;~ 1. bÒ ~㺞  ÊÞ.Ê ûê -0.15 -0.14 2. çZºž  ÊÞ.Êûê 0.35 0.19 3. Vºž  ÊÞ.Ê ûê 0.16 0.12 4. `çª*8ºž  ÊÞ.Ê ûê -0.27 -0.20 5. ãKB*ºž  ÊÞ.Ê ûê 0.06 0.04 6. ÊÞ.Ê ûê  çZW -0.08 -0.10. 5.. Table 2.. **: |t| > 2.58, α=0.01, *: |t| > 1.96, α=0.05. & ¸j>ƒ ÊÞ.Ê ûê& ô𠾿¾º ©j ~‚ . š ‚ Ö"º †ºžš çZÊÞ.Ê $º ÊÞ.Ê ûêö 'Ëj ‚ º F¯’ Ö"(šÒc ž, 1997; Î'Ö, 1992; ;ßÞ, 2001; 'C, 1997; Jamal, 1997)f ¢~‚ . –çª*Vº ÊÞ.Ê ûêö ¦''Ëj † ©b‚ & ;B &J 4º ææ>î . šº –ç~ ’Wö š ~ÒÖ; ^ê& ¸j>ƒ, &ž&ê& öò†>ƒ, çZö &š çÒ. " ¢~& ö‚~² šÚî>ƒ ÊÞ.Ê ûê& '² ¾ 澺 ©j ~‚ . ãKBBºžš ÊÞ.Ê ûêö ¦''Ëj † ©b‚ & ;B &J 5º ã‚ê> 8š F~~æ p² ¾æ¾ ææ>æ p~ . šº RFÖë~ ßWö ~‚ Ö"ž ©b‚ 'B . ãKBBö &NB ºžf ÖÒ¾¢ Vë «Ò¶~ ÊÞ.ʺ ž7 &Ë 7º‚ © 7~ ~¾‚ ¾æÒîb–(ª\, 1984), .[ë «Ò¶(Î'Ö, 1992), ÛVë«Ò¶('C, 1997),  Zö(;'ò, 1999)~ ãÖöê Îv ãKBBºžf "º Ê Þ.Ê ºžšî . ¾  ’öB ãKBB ºžf ÊÞ.Ê ûêö 'Ë j ~æ pº ©b‚ ¾æÒº–, šº RFÖëš < ® º òW'ž žK¦— *çöB j•B ©b‚ '‚ . ¯ æ ëêö jš ÞB¾ žKš ¦—~ «Ò¶ f ç&'b‚ çZ®n;Wj ãþ~æ p ®V r^ö "º ÊÞ.Ê º žb‚ j>æ pf ©b‚ 'B . ÊÞ.Ê ûê& çZW"ö ¦'ž 'Ëj † ©b‚ & ;B &J 6f ææ>î . ¯, ÊÞ.Ê ûê¢ ôš Ðj> ƒ çZW"º Ôjæº ©j ~‚ . çZÊÞ.Êûêf W "*~ &êº jç šÒ~ j §®æ á~ ® . 'C(1997)f ÊÞ.Ê& 'j r ÊÞ.ʺ W" Ëç~ ÿKöb‚ ÒÏ>¾ ;ê& æ¾~š W"Ëç ÊÞ.Ê &Òö z žK~ W"& 6²B  ~º U; &ê¢ ¾ æî ªÊVÒ¢ &çb‚ ‚ Blau(1981)º ÊÞ.Êf W" *öº &ê& ì  ~Vê ~& . ¾ RFÖë «Ò¶. ~ ãÖöº ڞ¦‚¦V ôf ÚJæj š Ð ®Ú Ê Þ.Ê~ &²ö &êìš ÊÞ.Ê& B~² >š Bž~ W»’¢ ¶~ W"¢ ËçÊV º J®J Bž~ ö.æ¢ .* W"& 6²>º Ö"¢ <º ©b‚ ' B .. 8. t. -3.16** 4.13** 2.43* -4.06** 0.87 -2.00*. º£ # ÖV. RFÖë «Ò¶ ~ ãÖ &ÏãçK ç , B®BB ¦ ê, RFÖëö &‚ ¢>'ž ž&~ b‚ žš ÚJæj Ð ®b–, N~Öë «Ò¶ ~ ãÖ ëZ~ '" ÚϚ ®ª«~, ²ö „B * Úö B®j BBÁ֚¢ ~º ZË6³öB ‚~² >æ‚ ÊÞ.Ê¢ Aj ©b‚ ºGB . –ç’Wöb‚Ž çZ¢ >¯~º– ®Ú Ú¶;ê~ ÊÞ.

(21) R.N~8ë «Ò¶~ çZÊÞ.Ê Îž. .Ê¢ Aº ©f ~ . ¾ ÊÞ.Ê& 澆 ãÖ  Ú', ;'ž ûê‚ ¾æ¾² >– šº çZW"ö 'Ëj † ©b‚ &;>Ú z .  ’º RFN~Öë «Ò¶. j &çb‚  ~ ÊÞ.Ê FBºž, ûê, çZW"*~ & ê¢ 2k~ šö&‚ &¾Onj îN~V *‚ ’ Æ& ‚Ž çZÊÞ.Ê Îžj J;~ 𢠦Ã~¶ ~& . Ξ ¦ÃÖ" bÒ' ~㺞, çZºž, †ºž, –çª *V ºžš çZÊÞ.Ê ûêö F~‚ 'Ëj ~º FB ºžb‚ ¾æÒ . ¯, bÒ' ~㚠¾†>ƒ, çZ"¦~ 5 ¶NW Ö& ¸j>ƒ Ò çZbWš 'j>ƒ, † ö &‚ ., Î^W, &šÏê& ¸j>ƒ, Òz& êö'š æ p ~ÒÖ;^& Ôb– &ž&ê& öò~æ ᆠr, ÊÞ.Ê& B~º ©b‚ ¾æÒ . ¾ ;‚ ßê" çÚê, ãKBB&ËW, çZn; Wš º²ž ãKBB ºžf çZÊÞ.Ê ûêö 'Ëj  ~º ºžb‚ j>æ p~ . šº F¯’Ö"(Brook, 1973; PrichardÁKarasick, 1973; ;W>, 1999)fº ž Ö" ‚ šº bþ¶ š RFÖë «Ò¶ šV r^ö ¾æÂ Ö "‚ 'B . RFëÚ~ ãÖ òW' žK¦—b‚ žš ç ëš ç&'b‚ n;B ޚ–, RF 5 N~ 7²ëÚ~ ã Ö ôf ãKj 9V *öº ç&'b‚ ßê 5 çf Ôf ©b‚ ž> ®Vö ßꚾ ãKBB &ËWö &‚ V &6š 'Ú ÊÞ.Ê ºžb‚ ~º '˚  æ ’æ p f ©b‚ ¾æÒ  ºGB . ž Öë«Ò¶ö jš RF Öë«Ò¶ ~ šçNš ¸f ©ê š?f ßW" &Nš ® j ©b‚ ž . ÊÞ.Ê ûêf çZW"*~ &êº ¦'ž ©b‚ ¾æ Ò . ÊÞ.Ê ûê& ¸j>ƒ çZW"º &~>º ©b‚ " > ® . çZÊÞ.Ê FBºžš ÊÞ.Ê ûêö ~º ç&' ' Ë ;ê¢ ÚÚ" r(Table 2), –çª*Vºžš &Ë ¸² ¾ æÒb–, çZºž, bÒ' ~㺞, †ºž Bb‚ ¾æÒ. . RFN~VëöBº çZªš «{~ –çÚBö ~š çZ& ¾Ò>º &Vë" Ò çZ’ªš ®«{~ ê ‚ šÚæº ·ëßWb‚ ž~ –çª*Vö V¢ >¯Ö "& ¢ê . «Ò¶ f š‚ ©j ž~ ®º ©b‚ š– 3;'ž –çª*V& ;W>æ pj r çZÊÞ.Ê & FBF &ËWš ¸f ©j r > ® . –çª*V& ÊÞ .Ê ûêö &Ë – 'Ëj ~º ©b‚ ¾æÒbæ‚, ã '¶ f ~ÒÖ;ö «ëö j zôš ^Ê çÒ, ÿ ò, ¦~*~ ~Ò²Û 5 &ê¢ ¦ z 3;'ž OËb‚ š rÚ . > ®º ª*V¢ ~ê'b‚ –W~º ©š jº† ©š . .¢ Ú, çZ šžö f J£j F† > ®º V²¾ Û &

(22) Ò $º çZö &NB ^Bö &‚ ~Ò v ~ Ϊj <º ©ê ‚ O»¢ ©š . †ºžš ÊÞ.Ê ûêö ~º 'Ë ;ê& &Ë Ô² ¾æÒº– šº RFN~Öë «Ò¶ š ·~ ôf †. 39. j ~º ©j ‚ ©b‚ Aj šV r^ö ¾æÂ Ö"& jò& ‚ . RFN~Vëf &ڂ ÒëÎ& 'Ú ' ¦B. f 7º*‚ "Bf 'j Ʋ B . Ö®«~¾ Ö O, ž' *' –šö V¢ ëZê ÞW𠢿æò ’ ² V³, 'ë, Öb‚ ëZ¢ ¾2 r, ~~B–ë~ ãÖ ã'"& :¶ž 5 ç®V³, 'ëf b† Ö¦~ Öê¯ ræ C*~² >º ãÖ& ôb–, š ^ ¦ªš ¾ ªÒ>Ú ®º ãÖ¢ ~z¢ê :¶š.& :¶ž" ç®V³j Žþ ~º ãÖ& z~æ‚ «Ò¶ f ·‚ †j >¯~º © j ‚ ©b‚ Aj  ç&'b‚ ÊÞ.Ê ûêö ~ º '˚ 'f ©b‚ ¾æÒ  ºGB . ’Ö" æ Öë"º ž RFN~Öë ßWb‚ žš š *~ Ξ"º Nš& ®º RFN~Öë«Ò¶¢ *‚ çZÊ Þ.Ê Îžj J;† > ®îb–, –çFÎWj ï&~º 7 º 枞 çZW"¢ Ξö Ž8bæ‚ RFN~Öë « Ò¶~ çZÊÞ.Ê &¾ 5 çZW" Ãêj *‚ ’ö ê æš F ©b‚ '‚ . ¾  ’º G;ê’ö ®Ú B çZn;W" î' çZ"¦~~ ãÖ Öê ê>& . æ ¸æ pV r^ö šö&‚ B& jº~–, –Ò&ç¶~ ‚ºÂö ®ÚB ª~‚÷j ÒÏ~&Vö Ö"¢ ¢>z~ º– ®ÚB 7j V~¢ † ©š . $‚, çZÊÞ.Ê FBºž" çZÊÞ.Ê ûê 5 çZW"*~ &êöB Bž 'ž ßWö V¢ Nš& ®j ©b‚ &;>æ‚ šö&‚ ê ³'ž ’& >¯>Ú¢ † ©š .. ^^ò ;9> (1999) æ'* çZÊÞ.Ê& `ç.;9ö ~º à \. *ÎL ¢^÷, 6(1), 177-190. 'C (1997) çZÊÞ.Ê~ ;W" Ö"ö &‚ Ã’. ^ v ö CÒ*¢^. fVC (1994) çZò—ö 'Ëj ~º çZÊÞ.ʺžö &‚ ’. Ó"v ö ;Ò*¢^. Î'Ö (1992) .[Öë ’Wö~ çZ ÊÞ.Êö &‚ Ã'  ’. ^«v ö CÒ*¢^. ;7\ÁFz? (2003) Bž' ßWö 8ž RFN~Öë ’Wö~ çZÊÞ.Ê ªC, ‚“~~²æ, 27(3/4), 373-383. ·ê~ (1994) çZÊÞ.Êö ®ÚB A/B;~ ßW" Ò²' æö ~ –;Î"ö &‚ êC. ;Îv çã’, 1(1), 123146. FV* (1990) çZ ÊÞ.Ê~ Ξ" j6. ã\ Öë¢+, 15, 21-39. Fz?Á;7\Áf·ê (2003) –çª*Vö 8ž RFN~Öë ’ Wö~ çZÊÞ.Ê ªC. 7²8ë’, 25(2), 23-46. šÒcÁÇ&ÒÁšî’ (1997) çZÊÞ.Êf –çÖ«"~ &ê ö &‚ ’. ‚“

(23) Ò²æ, 10(1), 21-38. š«ÏÁÇ&*Á;‚VÁÇ÷¢ (1991) çZ ÊÞ.Êf –çW" ~ &êΞ ¦Ã’. ‚“

(24) Ò²æ, 4(1), 1-21. ª\ (1984) ÖÒ¾¢ Vë–çÚ ÊÞ.Ê ºž"  &Ò*Ûö &‚ ’. BÞ&v &ö CÒ*¢^. ¶² (1990) çZ ÊÞ.Êö &‚ æ'" >wö &‚ ’. ö.

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