Chapter 10. Service and support
10.4 Other support sites
Listed here are other helpful Web sites:
Nortel Networks Technical Support
http://www130.nortelnetworks.com/cgi-bin/eserv/cs/main.jsp
Nortel Networks Products
http://products.nortel.com/go/product_index.jsp
AIX IBM open operating system AMD Manufacturer of personal
computing microprocessors ANSI American National Standards
Institute
ARP Address Resolution Protocol ATI World's largest supplier of 3D
graphics and multimedia technology
BACS Broadcom Advanced Control Suite BASP Broadcom Advanced Services
Program
BBI Browser Based Interface
BGPv4 Border Gateway Protocol version 4 BPDU Bridge Protocol Data Unit
BSMP blade system management
processor
CD-ROM Compact Disc, read-only-memory CIOB-X2 Champion I/O Bridge
CLI Command-line interface
CMIC Champion Memory and I/O
Controller
CSB5 Champion South Bridge
DDR double data rate
DDR-SDRAM double data rate-synchronous dynamic RAM
DHCP Dynamic Host Configuration Protocol
DTP dynamic trunk protocol
EEPROM electrically erasable programmable read-only memory
EIGRP Enhanced Interior Gateway Routing Protocol
ERP Enterprise Resource Planning
FDD Floppy Disk Drives
FTP File Transfer Protocol GBIC Gigabit Interface Converter GEA Gigabit Ethernet Aggregation
HA High Availability
Abbreviations and acronyms
HTTPS Hypertext Transfer Protocol over Secure Socket Layer
I2C Inter-IC
IBM International Business Machines Corporation
ICMP Internet Control Message Protocol IDE Integrated Drive Electronics IEEE Institute of Electrical and Electronic
Engineering
IEEE 801.1w Rapid Spanning Tree
IEEE 802.1D Spanning Tree Protocol (STP) IEEE 802.1p Differentiated Service Code Point IEEE 802.1Q Virtual Local Area Network (VLAN) IEEE 802.1s Multiple Spanning Tree
IEEE 802.3 Link Aggregation Control IETF Internet Engineering Task Force IGMP Internet Group Management
Protocol
IMB Inter Module Buses
IMB2 Inter Module Buses2
IOS Internetwork Operating Software ISMP integrated system management
processor
ITSO International Technical Support Organization
LACP Link Aggregation Control Protocol LC
MAC Media Access Control Address
MIB Management Information Base
MISTP Multiple Instance Spanning Tree Protocol
MMF multimode fiber
MRST
MST Multiple Spanning Tree
MSTP Multiple Spanning Tree Protocol
MTU Maximum Transmission Unit
NIC network interface card
NMS Nortel network management server OEM original equipment manufacturer
PVID Port VLAN ID
PVST Per VLAN Spanning Tree
PXE Preboot Execution Environment
QOS Quality of Service
RADIUS Remote Authentication and Remote Authentication Dial-in User Service Protocol
RIPv1 Routing Information Protocol version 1
RIPv2 Routing Information Protocol version 2
SDRAM synchronous dynamic RAM SERDES serializer/deserializer is an
integrated circuit
SLB Smart Load Balancing
SMP symmetric multiprocessing
SNMPv3 Simple Network Management Protocol version 3
SoL Serial over LAN
SSHv2 Secure Shell version 2
STG Spanning Tree Groups
STP Spanning Tree Protocol
TACACS Terminal Access Controller Access Control System
TCP/IP Transmission Control Protocol/Internet Protocol TFTP Trivial File Transfer Protocol UTP Unshielded Twisted Pair
VPD vital product data
VRRP Virtual Router Redundancy Protocol
WAPT load and stress testing tool
Related publications
The publications listed in this section are considered particularly suitable for a more detailed discussion of the topics covered in this Redpaper.
IBM Redbooks
For information about ordering these publications, see “How to get IBM Redbooks” on page 173. Note that some of the documents referenced here may be available in softcopy only.
IBMEserver BladeCenter Layer 2-7 Network Switching, REDP-3755-00)
IBMEserver BladeCenter Networking Options, REDP-3660-00
Other publications
These publications are also relevant as further information sources:
Alteon OS 21.x Application Guide
Alteon OS 21.x Browser-Based Interface Quick Guide
Alteon OS 21.x Command Reference
IBMEserver BladeCenter Management Module User’s Guide
IBMEserver BladeCenter Management Module Installation Guide
IBMEserver BladeCenter Planning and Installation Guide
Online resources
These Web sites and URLs are also relevant as further information sources:
IBMEserver BladeCenter network switching http://www.bladeserverswitching.org/
IBM products
http://www.ibm.com/products/us/
BladeCenter hardware
http://www.ibm.com/servers/eserver/bladecenter/index.html
BladeCenter storage
http://www.pc.ibm.com/us/eserver/xseries/storage.html
Advanced server management
http://www-1.ibm.com/servers/eserver/xseries/systems_management/xseries_sm.html
BladeCenter deployment
BladeCenter Management Module firmware
http://www.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-54939
IBMEserver BladeCenter firmware
http://www-1.ibm.com/servers/eserver/support/bladecenter/index.html
IBM Support
http://www.ibm.com/support/
IBM UpdateExpress
http://www.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-53046
Support for IBM xSeries products
http://www.ibm.com/servers/eserver/support/xseries/index.html
Broadcom NetXtreme Gigabit Ethernet drivers
http://www.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-43815
Cisco Systems Intelligent Gigabit Ethernet Switch Module for IBMEserver BladeCenter http://www.redbooks.ibm.com/redpapers/pdfs/redp3869.pdf
Broadcom Advanced Control Suite (BACS)
http://www.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-43815
IBM Driver matrixes
http://www-307.ibm.com/pc/support/site.wss/DRVR-MATRIX.html
IEEE Standards Organization http://standards.ieee.org/getieee802
Internet Engineering Task Force (IETF) http://www.ietf.org
BCM570X Broadcom NetXtreme Gigabit Ethernet Teaming white paper http://www.broadcom.com/collateral/wp/570X-WP100-R.pdf
Serial over LAN Setup Guide - IBMEserver BladeCenter
http://www-307.ibm.com/pc/support/site.wss/document.do?Indocid=MIGR-54666
Tucows
http://www.tucows.com
Examdiff
http://www.prestosoft.com/ps.asp?page=edp_examdiff
3Com Software Library
http://support.3com.com/software/utilities_for_windows_32_bit.htm
TFTP Download
http://www.myzips.com/software/TFTP.phtml
Mercury Loadrunner
http://www-heva.mercuryinteractive.com/products/loadrunner/
Network protocol analyzer http://www.ethereal.com/
BladeCenter switch modules information
http://www.ibm.com/servers/eserver/bladecenter/switch/more_info.html
IBM Directory of worldwide contacts http://www.ibm.com/planetwide/
IBM Latin America http://www.ibm.com/pc/la
Nortel Networks Technical Support
http://www130.nortelnetworks.com/cgi-bin/eserv/cs/main.jsp
Nortel Networks Products
http://products.nortel.com/go/product_index.jsp
How to get IBM Redbooks
You can search for, view, or download Redbooks, Redpapers, Hints and Tips, draft
publications and Additional materials, as well as order hardcopy Redbooks or CD-ROMs, at this Web site:
ibm.com/redbooks
Help from IBM
IBM Support and downloads ibm.com/support
IBM Global Services ibm.com/services