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[부록] 설문지
(1차) 설 문 조 사 서
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본 설문지는 병원의 경쟁력 확보를 위해 필요한 다양한 영향요소를 규명하 기 위해 작성 되었습니다.
귀하의 응답은 본 연구의 귀중한 자료로 활용되고, 저에게 커다란 도움이 될 것입니다. 또한 본 설문지는 익명으로 처리되고, 학문적 목적으로만 사용된다 는 것을 분명하게 약속드립니다.
시간이 다소 걸리더라도 성의 있게 응답해 주시면 대단히 감사하겠습니다. 귀 중한 시간을 내주셔서 진심으로 감사를 드립니다.
2019. 7.
조선대학교 대학원 의료관광경영 전공 지도교수 : 조 윤 형
연 구 원 : 김 선 미 연 락 처 : 우) 501-759
광주광역시 동구 서석동 375번지 조선대학교 경상대학 7315호
TEL : 062) 230-7396(Office) 010-3620-9314(Mobile)
먼저 귀하의“휴대폰 전화번호 뒷 4자리”를 입력해 주시기 바랍니다
(□□□□)
▣ 다음은 “변혁적 리더십”에 관한 문항입니다.
우리 병원의 상사는...
전 혀 매 우 아니다 ← → 그렇다
1 2 3 4 5
1. 자신이 중요하다고 생각하는 가치, 신념들을 열성적 으로 전파한다
2. 강한 목적의식을 갖는 것이 중요하다는 것을 실천 한다
3. 자신의 결정이 도덕적, 윤리적으로 어떤 결과를 가져올지 생각한다
4. 병원을 위한 사명감을 갖는 것이 중요하다고 강조 한다
5. 우리들의 미래에 대해서 낙관적으로 말한다 6. 업무완수를 위해 해야할 것들에 대해 열정적으로 이야기 한다
7. 미래에 대한 분명한 비전을 강력하게 제시한다 8. 목표는 반드시 달성할 것이라는 자신감을 보인다 9. 기존에 당연시 하던 것들에 대해 재검토 하도록 권한다
10. 문제해결 과정에서 서로 다른 다양한 관점들을 권장한다
11. 문제를 다양한 각도에서 보도록 권한다
12. 맡은 업무의 완수방법에 대해 새로운 시각으로 접근 하게 한다
13. 부하들의 개인적 발전을 위한 가르침/지도 하는데 시간을 쓴다
14. 나를 병원구성의 일부가 아닌 인격적인 개인으로 대해준다
15. 다른 사람들과 나의 욕구/능력 등이 다르다는 것을 인정한다
16. 나의 장점을 살려서 계발될 수 있도록 돕는다
▣ 다음은 “사명/소명”에 관한 문항입니다.
내가 하고 있는 일은...
전 혀 매 우 아니다 ← → 그렇다
1 2 3 4 5
1. 내 삶의 목적을 실현하는데 도움을 준다
2. 일을 통해 만든 경력이 내 삶의 목적지에 도달하게 해준다
3. 일을 할수록 내 삶의 목적이 분명해진다
4. 나에게 부여된 목적을 실제로 구현하는지 고민하도록 한다
5. 일과 관련된 것이라면 어떤 어려움도 극복할 것이다 6. 일을 완수하기 위해 며칠 밤을 지낸적도 있다.
(2차) 설 문 조 사 서
안녕하십니까?
본 설문지는 병원의 경쟁력 확보를 위해 필요한 다양한 영향요소를 규명하기 위해 작성 되었습니다.
귀하의 응답은 본 연구의 귀중한 자료로 활용되고, 저에게 커다란 도움이 될 것입니다. 또한 본 설문지는 익명으로 처리되고, 학문적 목적으로만 사용된다 는 것을 분명하게 약속드립니다.
시간이 다소 걸리더라도 성의 있게 응답해 주시면 대단히 감사하겠습니다. 귀 중한 시간을 내주셔서 진심으로 감사를 드립니다.
2019. 10.
조선대학교 대학원 의료관광경영 전공 지도교수 : 조 윤 형
연 구 원 : 김 선 미 연 락 처 : 우) 501-759
광주광역시 동구 서석동 375번지 조선대학교 경상대학 7315호
TEL : 062) 230-7396(Office) 010-3620-9314(Mobile)
먼저 귀하의“휴대폰 전화번호 뒷 4자리”를 입력해 주시기 바랍니다
(□□□□)
▣ 다음은 “조직시민행동”에 관한 문항입니다.
나는...
전 혀 매 우 아니다 ← → 그렇다
1 2 3 4 5
1. 조퇴, 출장, 결근한 동료의 작업을 도와준다
2. 공식적인 요청이 없어도 동료를 돕는 일에 참여한다 3. 과중한 업무를 수행하는 동료를 도와준다
4. 새로온 동료가 업무에 빨리 적응하도록 도와준다 5. 정해진 업무시간을 준수한다
6. 개인적인 용무로 업무시간을 허비하지 않는다 7. 업무수행에 차질이 발생할 경우 사전에 연락을 취한다
8. 업무수행 시 불필요하게 시간을 낭비하지 않는다
▣ 다음은 “고객지향성”에 관한 문항입니다.
나는...
전 혀 매 우 아니다 ← → 그렇다
1 2 3 4 5
1. 환자/환자 가족이 무엇을 원하는가를 듣기 전에 알아서 행동한다.
2. 환자/환자 가족의 질문에 가능한 정직하게 대답한다.
3. 환자/환자 가족이 필요로 하는 것 보다 더 많은 것을 주려고 노력한다.
4. 환자/환자 가족과 친근하고 개인적 관계를 중요하게 생각한다.
5. 환자/환자 가족들을 진심으로 도와주려고 한다.